Senior Fraud Specialist

About the Role

As the Fraud space continues to evolve, our Fraud Centre of Excellence ensures Stenn’s products and processes deliver robust fraud mitigation, while directly enabling Stenn’s growth ambitions.

We are looking for an experienced Senior Fraud Specialist who will play a crucial role in understanding, managing and improving our detective and preventive controls, while shaping Stenn’s future fraud strategy with the latest tech-led innovations. 

As the Fraud Subject Matter Expert, you will deliver exceptional advisory, operational and fraud risk support across the business; ensuring that operations and initiatives are delivered in control and within Risk Appetite. 

This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to soon IPO.

Key Responsibilities

• Investigate and monitor real-time transaction alerts to detect potential fraud cases.
• Manage and respond to incoming financing requests in customer-impacting deal queues, in compliance with internal operational standards and regulatory obligations.
• Efficiently manage multiple issues at a time and maintain case closure Service Levels within specified time frames to minimise revenue loss.
• Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.
• Maintain accountability and awareness of key process, system and governance structure changes.
• Surface and escalate standards violations, abuse, coercion, illegal activity, and exploitation appropriately to relevant stakeholders.
• Collaborate with credit reference agencies and other third parties in order to use data within decisioning.
• Drive for results by maintaining and meeting KPIs in productivity and quality assurance.
• Drive insights into evolving customer portfolios and analyse transaction data to identify anomalies, patterns and trends - indicative of potential high risk and/or fraudulent activity - to create actionable impact.
• Integrate knowledge of market and industry trends to make sure the business stays at the forefront of the market.

Skills and Experience

• 5+ years of experience in a similar role, with a focus on fraud prevention and data analysis within Fintech or Banking.
• Background in making data-driven decisions and managing cases in a CRM (or similar) tool.
• In-depth understanding of transaction monitoring and risk-related behaviours. 
• Experience in building and analysing fraud detection rules, thresholds, and scoring systems.
• Experience developing Fraud and/or broader lending strategies.
• Professional certifications in fraud detection, data analytics, or related fields are a plus.
• Ability to work across multiple projects in a fast-paced environment.
• Excellent communication and stakeholder management skills.