Senior Front End Engineer

Hi, I'm Julia, the Data Squad Engineering Manager at Customer.io. I'm looking for a Front-End Engineer to join our remote team.

We’re fun-loving, passionate and highly effective people. We value diversity (our core values include awkwardness for a reason), and believe that embracing unique perspectives is key to our success. We ship fast, with just enough process to keep us coordinated.

Our customers are product-led growth companies who treat the messages they send as a core part of their product experience (e.g. Notion, Segment). They send us data about their customers, then automate email, push, slack, and other messages based on that data. Our back-end is written in Go and our frontend is written in Ember. We ingest billions of data points and send billions of messages per year.

Below are two challenges this role might focus on:

1. We want an integration marketplace that’s scalable for developers and simple for marketers. Our customers can’t be successful without integrating their data with us. Yet less than half of them do. We plan to build a platform that enables developers outside of Customer.io to configure key areas of our product.
2. We want a market-leading automation experience that supports many-to-many relationships (e.g. Accounts & Users, Orders & Products). No one in our industry does this well. If we play our cards right, we’ll replace gnarly custom code with no-code automations, like the ability to message candidates in a job marketplace when a new job matches their preferences.

• Be part of a small team of developers that value developing high-quality software, practice continuous improvement, inspire collaboration, and believe in rapid iterative development
• Be a model and mentor for writing well-architected, well-tested, performant, intuitive UIs in Ember that help our customers easily send timely & relevant messages at scale
• Apply your unique perspective to help us define, design, and build the next generation of features and infrastructure needed to help our customers and our company to flourish
• Bring your technical expertise to help the team solve hard problems, adapt to change as we rapidly grow and leverage new technologies and best practices

• Willing to work during team overlap hours: between 9 AM and 12 PM East Coast Americas time (ET/GMT-4)
• A collaborative mindset backed by excellent communication skills and a desire to help us make significant decisions in an empathetic and respectful way
• Extensive experience using front-end technologies like JavaScript and CSS to build complex web-based developer applications. Ember.js experience is nice to have, but most of our engineers have succeeded while picking it up on the job
• Passion to create leading-edge applications that are intuitive to use while being accessible and performant
• Comfort working in UNIX environments and applying modern collaborative development practices
• Experience working with customers and Product Management to understand real-world needs and produce timely solutions
• Experience working within a geographically distributed company is preferred

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,300+ internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Benefits at Customer.io include:

We are offering a starting salary of $125,000 - $165,000 USD depending on experience and subject to market rate.

• Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• Company retreats twice a year - we typically get together IRL every spring and fall, but most recently had an amazing virtual retreat!
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below and tell us why you're interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants before October 16 with a status update about your application.

Here's what you can expect from our hiring process (though the order is subject to change):

1. 30 minute video call with Darlene, our Engineering Manager

2. 60 minute Technical Interview with two potential teammates

3. Take Home Assignment and review with Annie + Dan