Senior Full-Stack Engineer

Company Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

Our client, a leading cloud contact center platform, offers advanced tools for call routing, analytics, and automation to enhance customer service and increase efficiency. This platform supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.

We are seeking a Senior Full-Stack Engineer to design, develop, and maintain software solutions that integrate digital channels such as email, chat, SMS, and social media with the contact center’s voice solutions. The goal is to create seamless, connected customer journeys across multiple channels. The engineer will be responsible for software development and integration, enhancing customer experiences, staying updated on the latest technology trends, collaborating with team members, ensuring software quality, maintaining documentation, and problem-solving. This role is pivotal in delivering exceptional omnichannel customer experiences.

Responsibilities:

• Contribute to design, implementation, and maintainance of software solutions that integrate digital channels like email, chat, SMS, and social media with the contact center’s voice solutions.
• Troubleshoot and resolve complex technical problems ensuring software quality. 
• Write technical documentation.
• Work independently and as well as a part of the team.
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress.
• Participate in On Call duty (once per 2 weeks - 1 month).

Qualifications

• 5+ years of experience developing Java applications including delivery of RESTful APIs. 
• 3+ years of professional experience writing React and JavaScript applications.
• Strong experience with web development technologies such as HTML, and CSS.
• Hands-on experience in technologies: databases (SQL and NoSQL) back-end frameworks like Node.js, Django, Ruby on Rails, or .NET.
• Experience with Google Cloud Platform.
• Awareness of web security best practices and the ability to implement security measures to protect applications and data.
• Ability to work independently and as part of a collaborative team.
• Strong commitment to delivering high-quality code and solutions on time and within scope.
• Bachelor’s degree (or equivalent) in a relevant discipline.

Nice to have:

• Experience with Contact Centre, IVR, Virtual Agents, VoIP, and telecommunications service providers is advantageous.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.