Senior Genesys Cloud Architect

About the job
Senior Genesys Cloud Architect
Location: Englewood, CO or Remote
Travel: Ability to travel up to 30% (post pandemic)
Reporting to: Sr. Director
Eventus is growing and we are hiring a Senior Genesys Cloud Architect. If you have a passion around leading technical resources and CCaaS technology to solve complex Client projects let us know and apply today.
Responsibilities:
• Lead technical resource for Genesys Cloud implementations on client projects
• Ownership and responsibility for the end-to-end design of the technical architecture including:
• Routing strategy
• IVR design
• API approach and external data integrations
• Design and maintain reusable code libraries
• Advise on testing strategy and provide input into test plans
• Responsible for estimating and supervising technical efforts for all phases of the project
• You are the SME who understands operational impacts of technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business.
• Ability to communicate your technical design to both internal resources and Client teams
• Ability to communicate how the Genesys Cloud platform works and how it can be applied to solving business needs
What We're looking for:
• Bachelor's degree in computer science, IT, or engineering
• 10 or more years' experience in Contact Center and UC environments designing, planning, documenting and implementing these architectures using the latest technologies.
• 5 or more years of software development, design, and testing of real time systems
• 2 or more years of Genesys Cloud
• Genesys Cloud Certification.
• Experience leading and mentoring engineering teams, conducting code reviews and establishing best practices
• Experience with coding languages such as JavaScript, Python, Java, C++
• Experience building and managing libraries of re-usable software components.
• Ability to architect and build applications.
• Experience with Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne or other cloud telephony platform.
• Hands on development using REST and SOAP API integrations
• SIP services/VoIP experience to include troubleshooting
• Experience creating and presenting to clients
• Network infrastructure experience is a plus
• Ability and desire to mentor and coach team members
Why you'll love it here:
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:• Entrepreneurial and collaborative environment• Competitive total rewards program• Comprehensive benefit plans• Professional training opportunities• Engaging and fun culture• Big business ambition with small company values• Opportunity to work with industry leading, talented peers
Applicants can expect to make between $175,000 to $225,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 20%.
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts, HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161