Job Description
Team: IT
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Genesys Developer in United States.
In this role, you will join a fast-moving international technology environment focused on delivering advanced customer experience and contact center solutions. You will design, configure, and enhance Genesys-based platforms that power large-scale service operations for global clients. Working closely with cross-functional and multilingual teams, you will help shape reliable, high-performance communication flows and integrations. The role offers strong exposure to enterprise-grade systems, API-driven architectures, and real-time customer interaction technologies. You will contribute to improving end-user experiences while ensuring system stability, scalability, and performance. This is a fully remote opportunity within a collaborative, agile, and innovation-driven culture where continuous learning is encouraged.
Accountabilities:
- Design, develop, configure, and optimize solutions within Genesys platforms to support enterprise contact center operations and customer experience workflows.
- Build and maintain integrations with third-party systems using APIs and ensure seamless data and process flows across platforms.
- Support troubleshooting, incident resolution, and performance optimization of contact center applications and services.
- Collaborate with international technical and functional teams to deliver high-quality solutions aligned with business needs.
- Document technical configurations, architecture decisions, and best practices to support knowledge sharing and maintainability.
- Participate in agile ceremonies, project discussions, and stakeholder meetings, including communication in English with global teams.
- Proven experience working with Genesys technologies such as Genesys Cloud, Genesys Engage, or similar contact center platforms.
- Background in software development, system configuration, or technical support within customer experience or contact center environments.
- Strong knowledge of APIs, system integrations, and workflow automation in enterprise systems.
- Experience working in agile development environments with cross-functional collaboration.
- Advanced conversational English (B2+/C1) for direct interaction with international teams and clients.
- Strong analytical thinking, communication skills, and ability to solve complex technical problems independently.
- Participation in international, multicultural projects with global exposure
- Continuous learning and professional development opportunities
- Collaborative and innovation-driven work culture
- Focus on well-being, career growth, and technical excellence
- Opportunity to work with modern customer experience and contact center technologies
Requirements:
Benefits:
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Date Posted
05/21/2026
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