Senior Group Manager, Client Service

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Client Service - Leads a client service/support area consisting of multiple teams. Develops and implements policies to ensure client satisfaction and leads key client service initiatives. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality. Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with senior business leaders to report client trends and needs. May provide forward-looking and strategic insight on client issues to drive future revenue growth. Sets strategic priorities on initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a client service/support area through other managers Responsible for the achievement of area goals and objectives, talent management and supervision of team members. Area supports a variety of complex client accounts.

• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• 10-15 years of total work experience with at least 3-5 years of management experience strongly preferred.
• Experience in an operational area and/or client services preferred.
• Strong background in Structured Finance (ideally in CLO's), Fund Administration and/or Alternative Asset management is strongly preferred.
• Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
• Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
• Experience in managing teams with 10+ people is strongly preferred.
• Client Service/Operations experience within financial services is strongly preferred.
• Corporate Trust background strongly preferred.
• CLO/CDO background strongly preferred.
• Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.

#LI-Hybrid