Senior Help Desk

Applied Invention is a multi-disciplinary innovation company that partners with corporations to design and build new technologies to help them grow and adapt to rapidly changing environments.

We are a group of experienced technologists that have especially strong skills in building complex systems that incorporate data analytics, artificial intelligence, cloud computing, machine learning, distributed sensors, robotics, and data visualization. We work at the speed of a startup, with quality that comes from years of working together as a cohesive team.

Our relationships with our partners, primarily Fortune 1000 companies, are confidential and encompass a broad range of industries including agriculture, transportation, manufacturing, information technology, energy, medical and healthcare. We will only work with one company in each industry.

If you are a self-starter who shares our passion for solving problems that matter, for pushing the limits of what's possible, and for asking hard questions, we want to meet you.

Description

The Senior Help desk role is a hands-on contributor to the development and operations of the company's IT networks, hardware, security systems, software tools, platforms, and processes. As a top priority, this role ensures that processes and systems support both the internal needs and requirements of the Business Operations and Engineering teams as well as the needs and requirements of customers and business partners.

Position Responsibilities

• Provide helpdesk support for internal and remote users, tracking requests and troubleshooting issues, providing timely resolution and quality communication
• Support meeting room AV needs for meetings, presentations, and video conferences
• Accurate tracking of IT inventory, ordering, and deployment of hardware and software
• Provide administration, operations, and maintenance for core IT systems, including networks, servers, desktops & laptops, productivity applications, and cloud infrastructure
• Engage and collaborate with business leaders to identify key IT needs and develop project timelines based on priorities and resources
• Ensure the efficiency, stability, security, and accessibility of all supported IT applications and infrastructure
• Support the implementation, and enforcement of IT policies
• Review system logs, research and escalate concerns and issues
• All other duties as assigned

Skills/Qualifications

• 7+ years experience in IT roles demonstrating regular technical and professional development
• BS/BA in related field of study a plus
• Highly collaborative and customer service oriented
• Advanced expertise and experience with helpdesk support and related troubleshooting
• Practical understanding of modern computing technology, systems and network architecture, data management, information security, and cloud-based services
• Hands on expertise in implementing strategies in the areas of IT Security and Processes
• Proven ability to understand and deliver on highly technical project requirements
• Expertise and experience with administration of Linux, Windows, and MacOS systems
• Experience operating cloud-based infrastructure
• Scripting skills in a Linux environment highly desired
• Programming skills in a high-level language highly desired
• Advanced network administration and troubleshooting skills highly desired
• Flexibility for occasional travel and ability to relocate computer equipment as required

Applied Invention is an Equal Opportunity Employer. We are committed to fair and equitable compensation and thoughtfully consider a wide range of factors when determining individual compensation. The expected base annual salary range for this role is between $30.00 - $50.00/hr.