Senior Help Desk Analyst

Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better.

SUMMARY
We are looking to grow our Help Desk team. This role is responsible for providing tier-1 and tier-2 support.

RESPONSIBILITIES

• Provide tier-1 and tier-2 support to the end user either physically or through remote support tools
• Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA
• Maintain a high level of communication with our end users
• Assist with the onboarding and offboarding of employees (remote and in-person)
• Support and administer various third-party applications
• Manage user and computer properties on systems like DHCP, SSO, MFA and AD
• Perform upgrade/maintenance of system and software applications
• Configure and provide end user support for desktops, laptops, and printers
• Strong understanding of MS Windows 10 Operating systems
• Follow build checklist to ensure all applications and settings are correct when deploying new end user machines
• Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams
• Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares
• Adhere to documented Asset Management procedures and maintain accurate records in the CMDB
• Keep accurate records of completed builds
• Must be able to perform regular lifting or moving of equipment/items as needed; generally, not to exceed 50 lbs/23 kg
• Assist with vendor co-ordination for end user equipment hardware break-fix cases
• Other Tasks as required

MINIMUM QUALIFICATIONS

• 3+ years of experience with Windows OS support / Help Desk support
• Experience with O365, MS Teams, Networking, DHCP, and Encryption
• Configuration of virtual machines/networks/Windows File Shares
• Ability to lift 50 lbs of equipment when necessary
• This position would require limited travel to other offices within North America for projects like setups, e-cycling events etc.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow ticketing system, SCCM, and MS Autopilot

ALIGNING YOUR VALUES TO OUR SOLUTIONS
At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world's most challenging engineering problems. Our ONE Ansys culture has at its core:

• Customer Focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of Urgency
• Collaboration and Teamwork

ENGINEERING YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 - finalist, and America's Most Responsible Companies.

For more information, please visit us at www.ansys.com

We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team.

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Nearest Major Market: Pittsburgh