Senior HR Generalist

As an HR Generalist you will be responsible for recruiting, managing, and supporting the Customer Service (CS) team. This includes executing HR policies, recruiting staff, and managing day-to-day HR operations. You will work closely with management to recruit team leaders, agents, and support staff, and provide HR guidance to meet the needs of the call centre environment.

What You Will Deliver

• You will handle the full recruitment process, from sourcing to hiring candidates for call centre roles. This involves collaborating with hiring managers to understand staffing needs and develop job descriptions, and using recruitment platforms to attract qualified candidates.
• Onboarding new hires will be part of your role, ensuring employees are introduced to company policies, culture, and operations.
• You will coordinate training programs to help employees succeed in their roles.
• As the main contact for employee relations, you will address concerns and resolve issues while ensuring compliance with company policies and local labour laws.
• You will oversee payroll, attendance, and leave management, maintaining accurate employee records.
• You will ensure compliance with HR-related laws and regulations and prepare HR reports on recruitment, turnover, and workforce performance.
• Workforce planning and development will also be part of your role, helping to identify future staffing needs and supporting career development opportunities.

Who You Are

• Qualifications include a Bachelor’s degree in Human Resources or a related field, with 2-4 years of experience as an HR Generalist, preferably in a call centre environment.
• You should have a strong understanding of recruitment, employee relations, and HR policies, along with knowledge of Malaysia labour laws.
• Strong communication skills and proficiency in Microsoft Office and Google Suite systems are required.
• Experience in call centre recruitment is advantageous.