Senior IAM Engineer

• Provide centralized tier 2/3 operational support for IAM platforms (e.g. identity governance authentication directory services PAM)

• Handle incidents service requests and escalations in accordance with SLA/OLA commitments

• Perform root cause analysis (RCA) and drive resolution of recurring issues

• Design develop and maintain automation scripts and workflows to reduce manual effort

• Improve operational efficiency through scripting (e.g. PowerShell Python) and orchestration tools

• Identify repetitive tasks and implement automation or self-service solutions

• Contribute to DevOps practices (CI/CD pipelines Terraform code)

• Identify process inefficiencies and implement improvements

• Maintain and enhance operational documentation runbooks and knowledge base articles

• Partner with IAM engineering to transition new capabilities into operations (run/support model)

• Drive standardization across IAM workflows and support processes

• Ensure IAM operations comply with security policies audit requirements and regulatory standards

• Support audit requests access reviews and evidence collection

• Assist in remediation of audit findings related to IAM controls

• Provide guidance and support to application teams integrating with IAM services

• Participate in incident bridges and cross-functional troubleshooting efforts

• Track and report on operational KPIs (incident volume MTTR automation adoption etc.)

• Use data to identify trends and drive improvements

• Bachelor's degree in Cyber Security Computer Science Information systems or equivalent work experience in the IT field with at least a portion of that time in Security related position

• 4-5 years of professional experience required

• Expertise in one of the following domains: Directory Services (SSO/Federation Active Directory Azure) Identity Governance & Administration (Sailpoint IIQ Access Certifications) Privileged Access Client Identity and Access Management Cloud IAM

• General experience in the following domains: Directory Services (SSO/Federation Active Directory Azure) Identity Governance & Administration (Sailpoint IIQ Access Certifications) Privileged Access Client Identity and Access Management Cloud IAM

• Relevant certifications such as CISSP CISM or similar certifications are highly desirable

• Experience with engineering best practices to include analyzing designing developing and deploying and supporting software solutions and/or infrastructure implementations/upgrades.

• Leadership communication and interpersonal skills with the ability to collaborate with individuals at all levels of the organization.

• Proven experience in designing and implementing IAM solutions including integration with various systems and platforms.

• Competency with one or more scripting/programming languages such as Python JavaScript Java Ruby Go PowerShell Bash C# C/C++ etc.

• Strong ability to align and mature to security practices.

• Strong ability to explain technical solutions to technical teams and non-technical teams.

• Strong documentation testing and automation skills.

• Strong sense of ownership and the ability to work with a limited set of requirements.

• Strong ability to align technical needs to business processes.

• Strong ability to prioritize work based on business objectives.

• Strong ability to breakdown work to deliver value incrementally.

• Experience preferred with Agile methodologies/DevOps environment.

• Business Automation - Applies knowledge and utilizes systems that facilitate or automate one or more business application solutions including linking rules to workflow management and requirements acquisition.
• Continuous Improvement - Utilizes available methods to identify opportunities executes solutions and measures impact to improve existing practices and processes. Implements feedback and lessons learned. Leverages the ability to identify and experiment assumptions and hypothesis for products to be able to refine and improve them at any stage of the life cycle.
• Identity & Access Management Industry Standards - Utilizes IAM industry standards reference architectures and patterns. Demonstrates and applies AAA (Authentication Authorization and Accounting) identity management protocols and access management infrastructure.
• Identity Protocols - Utilizes identity protocols such as SAML OAuth OpenID LDAP and Kerberos to provide strong authentication for network resources including devices applications and databases.
• Security Practices - Undertakes best practices of technologies policies and processes designed to protect networks devices programs and data from attack damage or unauthorized access.
• Technical Problem Solving - Conducts in-depth analysis of technology needs issues and roadblocks within assigned scope applies best practice based on experience and expertise explores the "art of possible". Solves problems effectively and gains alignment on the path forward. Defines understands and documents what is being solved for.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

What We Do

You’ll Like It Here At Northwestern Mutual we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years. Here you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs. We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/

Why Work With Us

We invest in our people. We know careers are about choices so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company our focus is our people — whether professional development or investments in the community. 

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