Senior Implementation Consultant

Requirements

• Project Management Ownership ensuring on-time and on-budget delivery and guidance to project resources our customers provide impactful solutions, resulting in highly referenceable accounts enabling strong adoption, renewal and upsell. 
• Manage all phases of a project to ensure customer satisfaction. 
• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience. 
• Collaborate with internal teams to proactively uncover additional customer needs and support documenting client requirements and expectations. 
• Proactively identify risks and develop contingency plans to present to senior leadership for evaluation and risk mitigation. 
• Adopt and evangelize the DexCare implementation methodology and provide ongoing input to maintain and enhance our methodology. 
• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings. 

Qualifications

• 5+ years of experience managing Healthcare-client software enterprise projects and a proven track record of delivering projects on-time and on-budget 
• BA/BS degree or equivalent experience 
• 5+ years of experience with supporting client process optimization and change management 
• Background in Software-as-a-Service project management and understanding of business operations and concepts 
• Superior communications skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders 
• Expert in project management tasks and project governance (ie, such as project plans, resource reporting and escalation to senior management) 
• PMP Cert is Preferred/Nice-to-Have