Senior Implementation Engineer

Job Title: Senior Implementation Engineer
Job Location: US-based, remote
Job Type: Full-time, direct hire

About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

Job Overview: The Senior Implementation Engineer role is primarily responsible for implementing and supporting Snapsheet’s software products. As the Senior Implementation Engineer, you will be a part of a small but growing team responsible for implementing a complex enterprise claims solution in a fast-paced, results-oriented environment. The ideal candidate will have a background in software implementation, working directly with mid-market and enterprise clients. 

Key Responsibilities & Duties: 

• Work extensively with APIs for seamless client system integration, including developing and optimizing migration and integration tools and scripts.
• Assist and inform customers on API functionality and integration processes, providing technical support and training.
• Write, test, and maintain scripts in various web languages (e.g., Ruby, JavaScript, Python) to automate and improve system processes.
• Offer technical advice and solutions to clients, addressing integration challenges and optimizing product use.
• Maintain comprehensive documentation for integrations and API functionalities, and generate reports on performance and client feedback.
• Collaborate with Strategy and Implementation, Support, and Engineering teams to align technical solutions with business goals, ensure compatibility and integration of systems and technologies, and discuss project requirements, timelines, and deliverables. 

Preferred Qualifications:

• 5+ years of customer-facing, software implementation experience (preference for candidates with Insurance/Insurtech experience)
• Extensive experience designing, developing, and troubleshooting integrations with APIs and web applications across multiple programming languages (Ruby, JavaScript, Python, etc.)
• Customer-oriented approach to solving problems and providing hands-on support
• Demonstrate ability to analyze, design, and build complex processes
• Exceptional communication, organizational, and time management skills
• Strong sense of urgency and ownership to drive technical challenges to completion working collaboratively with both internal and client-facing technical resources

Total Benefits: 

• Medical, dental and vision insurance through Blue Cross Blue Shield 
• Flexible PTO and scheduling
• 4% 401k match program 
• Monthly internet stipend
• Quarterly learning and development budgets 
• Employee Assistance Program: offers 6 visits with trained counselors per life incident 
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers 
• Summer Fridays

*Please note that we are unable to sponsor applicants for work visas for this role at this time. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. 

Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations due to a disability, please let us know by emailing [email protected]. 

Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

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