Senior Implementation Engineer

Requisition ID: 66877

NextEra Analytics provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy. Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!

Position Specific Description

We are seeking an experienced Implementation Engineer with experience in large scale customer deployments to join our Customer Implementation team. The position will interact with all business units in NextEra Analytics and focus on post-sales implementation of our software solutions at customer sites. Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile deployments and deadlines.

Job Overview

This position is primarily a Professional Services role where you will help new customers deploy, configure, and use the NextEra 360TM software platform to meet their specific needs. The role may also include working with the Software Development team to create and test new product features. The ideal candidate will be highly technical, have great communication skills, and be hyper-focused on customer success through the course of the project and in the early weeks of operation.

Job Duties & Responsibilities

• Deploy and configure NextEra 360TM software at customer sites.
• Help develop operational procedures and playbooks
• Provide input on product enhancements and training opportunities that would improve customer deployments
• Partner with other departments including, but not limited to sales, marketing, engineering, training, and customer support.
• Develop scripts and tools to support deployments, make small product enhancements
• Diagnose software performance or algorithm performance issues leading to customer dissatisfaction and determine the solution to be implemented
• Proactively identify issues and drive continuous improvement across the company
• Respond to customer queries in a timely and accurate manner

Required Qualifications

• Bachelor's Degree in either Business or Technology related disciplines
• Minimum 5 years of professional experience in technology-related field
• Strong decision-making ability and willingness to support rapidly changing initiatives
• Proactive and confident in working with customers
• Must understand technical issues and see the "big picture" in all engagements
• Strong technical background in software, data science or IT
• Creative thinking, able to bring new ideas to help solve client problems
• Deep understanding of data-driven business models and processes

Preferred Qualifications

• Experience in the energy industry
• Experience with data analytics

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

• Conduct investigative work to trace the root cause back as a system defect, product enhancement, or change management issue
• Drive application performance through continuity testing, impact analysis, and compliance with technology standards
• Diagnose software performance or algorithm performance issues leading to customer dissatisfaction and determine the solution to be implemented
• Diagnose software performance or algorithm performance issues leading to customer dissatisfaction and determine the solution to be implemented
• Conduct customer and internal conference calls for high-profile cases and escalations
• Proactively identify issues and drive continuous improvement across the company
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's or Equivalent Experience
• Experience: 4+ years

Preferred Qualifications

• Bachelor's - Information Systems

Employee Group: Exempt
Employee Type:
Job Category: Engineering
Organization: NextEra Analytics Inc
Relocation Provided: Yes, if applicable

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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Nearest Major Market: Minneapolis
Job Segment: Sustainability, Energy