Senior Implementation Manager

Job Overview:

As our Senior Enterprise Implementation Manager you will join the Enterprise Services team to own the implementations for our Enterprise clients.  Our goal is to build a Coursera solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within our sales customer success marketing product engineering finance learner services and legal teams in service of Coursera’s growth and long-term success.

Responsibilities:

• Successfully configure and launch Coursera’s Enterprise product on-time according to the client’s requirements with high quality

• Independently manage projects with small and medium sized customers by both leveraging client relationships as well as using data analysis to track our build to launch phase

• Onboard clients on Coursera’s Enterprise product to ensure awareness and understanding of the platform and the solution and drive high initial adoption within the customer’s organization to drive long term success

• Assist sales team in pre-sales activities by giving product demos to prospects provisioning evaluation accesses and answering technical questions related to the Coursera for Business product and integration features (such as SSO LMS etc.)

• Build thought leadership and strategic footprint in defining implementation methodology create project documentation procedures and best practices for implementation services while managing requirements scope and timeline for the project

• Establish effective feedback mechanism to channel client feedback to cross-functional teams and collaborate with Customer Success Product and Engineering

Basic Qualifications:

• 3+ years in customer-facing roles leading SaaS implementations

• Demonstrated history in project management and change management working with large organizations

• Experience owning and managing end to end delivery ability to collaborate closely with cross-functional teams and driving results

Preferred Qualifications:

• Prior experience in Education Technology and passion for education education reform and interest in working for a social enterprise

• Experience in web practices and technical concepts (SSO API's etc)

• Detail-oriented with the ability to set priorities and be flexible in a changing environment

• Passion for problem-solving and creative solutions

• Strong proven sense of customer empathy and customer-centrism

If this opportunity interests you you might like these courses on Coursera:

• Creative Problem Solving

• Project Management: Principles and Practices

• Influencing People

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