Senior Implementation Manager

Key Responsibilities

• Manage internal and external stakeholders by setting and managing timelines for implementation project plans for Enterprise and Mid-Market customers to achieve Time to Launch and Time to Value targets.
• Coordinate with internal and external stakeholders to drive the success of Enterprise Level to build a foundation for future Enterprise account expansion.
• Master the Way product and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-live.
• Achieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long-term partnership.
• Build strategic client relationships from a top-down and bottom-up approach working across corporate brand teams in the hotel and hospitality industry as well as property level contacts for managing experience programming on Way.
• Provide clean hand offs from implementation to Customer Success and Support teams at the conclusion of the product implementation phase.
• Provide input on improving the customer experience by participating in customer journey mapping and general feedback driving continuous process improvement to enhance time to value from a customer perspective and business perspective.
• Communicate product escalations and feature requests.
• Balance multiple stakeholder priorities and remove blockers to drive adoption.
• Occasional travel for client visits is required.

What We're Looking For

• 3+ years of experience in a client-facing role for software implementation services
• Strong analytical organizational and problem-solving skills
• Proficient in data analysis interpreting results to drive meaningful conclusions
• Experience in influencing stakeholders to drive decision-making
• You should be excited about startups and not looking for an easy job - this is a commitment but it’s a commitment that will set you and as a byproduct the company apart from the pack
• Candidates are required to be located in or willing to relocate to Austin TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory

Why Join Way?

• Attractive salary package commensurate with experience and skill level.
• Comprehensive healthcare coverage and other benefits.
• Opportunities for professional growth in a fast-paced tech environment.
• Stock options that offer a stake in our success.
• Modern office located in the vibrant city of Austin Texas.
• Annual stipends for hotel stays and travel allowing you to experience our partner offerings firsthand.

What We Do

Way provides a SaaS platform to hospitality and real estate companies enabling them to launch peer-to-peer experiences. Leading brands and independents like Bunkhouse Group in Austin The Little Nell in Aspen Life House Hotels Auberge and countless others leverage Way to drive revenue and build brand loyalty. In the future all brands will be known for the immersive real-world experiences they provide and Way is the infrastructure that is powering this transition.

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