Job Description
At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.
We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.
WHAT YOU'LL DO
Braze is at an inflection point in our maturity where a key focus of our work is on Scalability Observability and Reusability. Reporting to our Head of Incident Management you’ll focus on major incident management process management program management and release management. The Technology Operations Team is focused on ensuring that Braze is operating as a technology-first business with process policy and support in place to manage growth and scale. You’ll be ensuring that programs and processes that span or are required by multiple engineering departments are standardized followed and improved over time.
- Creating communicating and executing the incident response strategy and actions for individual incidents (spanning Security IT DevOps and Product Engineering)
- Incident Commanding - Driving resolution of incidents by closely partnering and collaborating with Engineering Technical Support and Customer Success
- Lead and contribute projects to improve tools and processes related to manageability observability resiliency
- Manage incident-related training including cross-training of our SREs DevOps and Application Engineers
- Overseeing the incident management process and team members involved in resolving the incident
- Prioritizing incidents according to their urgency and influence on the business
- Contribute to our blameless post-mortem process driving prioritization of action items related to site reliability and resiliency
- Understand and translate technical information and issues into business cases impacts and risks that can easily be interpreted by the customer
- Leads the weekly release process as part of a release management team
- Escalate and manages release related issues through to resolution
WHO YOU ARE
- 7+ years in incident management operations or technical support experience
- Able to effectively communicate critical issue status (both verbally and written) to executive staff go to market teams and other involved parties
- Are able to effectively build and maintain relationships with key stakeholders across the business
- Ability to lead make decisions problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience leading technical incidents and driving them to resolution whether as part of an on-call team or as an incident manager
- A strong technical background and experience with specific tools for reporting documentation and observability (Jira Confluence Datadog or the equivalent)
- A good foundational understanding of release management concepts DevOps and SRE
- You have a high degree of operational excellence use data-driven decision-making to minimize risk and love building and managing against reports and data
For candidates based in the United States the pay range for this position at the start of employment is expected to be between $130000 and $150000/year with an expected On Target Earnings (OTE) between $145000 and $165000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical dental vision life and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing learning platforms and a yearly learning stipend
- A curated in-office employee experience designed to foster community team connections and innovation
- Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative transparent and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report a 2025 America’s Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work® among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.
At Braze we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.Top Skills
What the Team is Saying
What We Do
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
Why Work With Us
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
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Date Posted
04/24/2026
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