Senior Indirect Lender

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Senior Indirect Lender

Accountability Statement

The Sr. Indirect Lender must be able to handle high volumes of indirect loan applications from dealers and effectively utilize their analytical judgement to render formalized risk assessment and pricing decisions. The incumbent is responsible for the evaluation and verification of loan data to ensure it will meet all indirect lending regulations and requirements. The Sr. Indirect Lender will assist the Indirect Lender's with daily activities, inquiries and challenges and serves as the first line resource to the Indirect Lenders. The Incumbent will support AI driven solutions to increase both efficiencies and accuracy of risk pricing and provide training as necessary. This includes helping to create a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching individual, department, and corporate goals. The Sr. Indirect lender must be familiar with all VyStar lending policies, procedures, regulations, and State Statutes surrounding Indirect Consumer lending.

This role also ensures compliance with state and federal lending laws and ensures quality underwriting that leads to loss ratios within targeted thresholds established for profitability. Collaborates with the Indirect Sales Team, Indirect Disbursing team and assists to effectively develop and relationship build with over 320 dealers and third-party vendors.

Essential Job Functions:

• Proficiently perform all duties of an Indirect Lender
• Possess ability to accurately review and analyze individual and corporate tax returns and business financial statements to determine qualifying income on credit applications
• Aid with assigning daily workflow between underwriters, underwriting queue management and final reviews
• Assist with monitoring turn times to be sure that SLA's (service level agreements) are met by the underwriting associates
• Create and maintain Indirect Lending procedures (Red Flags; Adverse Action; etc.) to ensure regulatory compliance
• Must consistently demonstrate a courteous, tactful professional, personable, and friendly communication style with a focus on member and dealer service and an ability to interact with all levels of individuals on the phone and in person.
• Ensure strict adherence to all ECOA and Fair Credit Lending Regulations
• Collaborate with internal departments and serve as a liaison for audit and compliance issues
• Must show concern and respect for others in all interactions and inspires confidence and trust with members, dealers, and co-workers.
• Mentor and train the Indirect Lenders and the frontline lending staff proactively providing guidance and assistance to complex underwriting analysis and policy questions. Serve as an escalation point for more complex underwriting and dealer issues and requests
• This position requires varied schedules including weekends and nights and may require additional hours beyond established work schedules to meet the needs of the business, serve members and as necessary to complete project deadlines.
• Perform post review of application approvals, declines and exceptions to policy of Indirect Lenders as directed by management
• Collaborate with 3rd-party software vendor on computer support and maintenance issues that may include specification design, development oversight, infrastructure changes, report creation, as well as testing and integration of AI driven solutions
• Identifies and makes recommendations for process improvements, increased efficiencies, and quality service delivery to ensure timely loan decisions within service level agreements. Monitors daily service levels and posts statistics weekly.
• Maintain and build relationships within the Finance Department and the Dealer Lending Division sales team to help facilitate business and foster good business relations
• Stay current on market conditions and changes in the competitions programs to help provide the Dealer Lending Division with a current and competitive product
• Understand and comply with Credit Union policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
• Must be well versed in all Indirect Consumer loan products to include Auto, Motorcycle, RV, and Marine
• Must be able to analyze, underwrite and evaluate Indirect Luxury loan applicants for creditworthiness using the available system tools to make an impartial and valid loan decision that is within authority, policy, and compliance guidelines
• Ability to review a credit request for completeness, accuracy and feasibility and be able to discuss requests/results with lenders and Dealers
• Must enjoy working independently and effectively as a team member in a high demand, deadline-driven, multi-task environment with organization and attention to deal being imperative
• Review and decision loans that are outside of the Indirect Lenders credit underwriting authority.
• Responsible for maintaining loan delinquency and charge off levels within the acceptable range as defined and published in procedure
• Ensures all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance.
• Perform to all established performance metrics and goals as outlined by department management and applicable policy and procedures.
• Possesses underwriting creativity and ability to restructure applications for approval while mitigating the associated credit risk
• Serves as Acting Indirect Lending Supervisor in their absence, as necessary.

Other Critical Functions:

• Process and decision employee Indirect loans.
• Identify and recommend opportunities for AI application.
• Has advanced knowledge in Indirect luxury item underwriting, large dollar loans.
• Resolves escalated issues/concerns from the Branch/Call Center Managers, Supervisors, Branch Vice Presidents.
• Works with the Human Resource training department in the training of all Indirect loan originations to ensure a thorough understanding of the Indirect business unit's process while maintaining compliance with all applicable regulations.
• Participates in education programs by instructing VyStar personnel in the advantages of, and the Policies and Procedures regarding, VyStar's Indirect loan products.
• Consistently adheres to VyStar's core values and Code of Ethics and acts in accordance with those values.
• Performs the activities and projects as assigned and requested by the department Credit and Operations manager.

Projects and Training:

• Must successfully complete a minimum of 40 hours of on-going lending training annually. This may include classes held internally at VyStar or community courses sponsored by VyStar and external and internal seminars. Successfully completes and passes on-line training courses when offered
• Participates in coordination of all loan origination and core system testing and implementation of on-going system releases and enhancements. Ensures all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance.
• Attend training classes as appropriate
• Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values

VyStar Excellence:

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus - Focus your full attention by carefully listening to and observing your clients or member.
• Connect - Consistently be friendly and approachable. Demonstrate you care.
• Understand - Listen empathetically and ask questions (70% to 30%).
• Counsel - Recommend solutions based on your client's or member's needs and objectives.
• Advance - Ensure that member's or client's expectations were exceeded.
• Verify necessary follow-up actions were completed.

Required

• 2-4 years' experience underwriting Indirect consumer loans, underwriting with established loan authority is required.
• High School Diploma or equivalent
• Proficiency in Microsoft Word and Excel and various loan application platforms is preferred
• Applicants must demonstrate the qualities of a self-starter and be a leader among their peers.
• Applicants must have positive, well-developed communication skills, both written and oral, be detail oriented, excellent analytical skills, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
• Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of "people helping people" and can communicate with members and management on all levels.

Job Knowledge, Skills, and Abilities:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work varied schedules including weekends, nights and holidays not observed by the Indirect lending business unit. May also require additional hours beyond established works schedules to meet the business demands
• Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style
• Must be able to perform several tasks at once and be able to work in a stressful fast paced atmosphere
• Must be able to coordinate multiple and changing priorities and multi-task
• Must be able to verbally communicate with all other associates
• Must be able to occasionally work outside of normal business hours.

Disclaimers and Work Environment:

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.