Senior Information Developer

Who we are....

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are we looking for....

As an experienced Senior Information Developer, you will be responsible for designing, developing, managing, and maintaining information deliverables of product as well as platform to facilitate various targeted audience / users to do their work as efficiently as possible. You will collaborate with the cross-functional teams to understand the features, functionalities, and technologies involved and perform user and task analysis to design and develop information deliverables such as RESTful API, SDK, and Platform documentation for developers and Apps related install, setup, deploy, usage, troubleshooting, and maintenance documentation for business users and administrators.

To be successful in this role, you must be curious about how things work in a product or platform having affinity for technology, have ability to write clearly, be self-motivator, and have patience in problem-solving. If you work efficiently in cross-functional teams and can communicate well with both the technical and non-technical staff, please don’t hesitate to apply below for this position.

Here are some of your responsibilities. We are interested in knowing what else you can add to this:

• You will design and develop technical documentation of Platform / SDK and Product / Apps in collaboration with other developers and product managers.
• You will acquire good product knowledge from technical as well as business users’ aspect.
• You will independently setup the working environment by installing and configuring the required configurable files. You will validate the technical content against the runtime environment to ensure proper synchronization of the product and product documentation.
• You will acquire good knowledge on authoring tools and technologies. 
• You will acquire good knowledge on standard templates, knowledge points, and content development process including tools and scripts.
• You will contribute value additions to the GUI and error message of the product.
• You will conduct quality assurance initiatives such as self-check, peer review, technical review, and information testing of documentation.

If what you read so far excites you about joining us, then we would like you to be already equipped with the following qualifications:

• Bachelor’s/Master’s degree in Computer Science/ Engineering or a related field (or equivalent experience)
• Minimum of 4+ years in Product / Platform documentation
• ‪‪Excellent communications and writing skills
• Good listening and interviewing skills
• Good multitasking abilities
• Experience in developing REST / JSON API documentation and Apps user documentation
• ‪Excellent working knowledge on information types; concepts, procedures and
• Experience developing multi-threaded applications
• ‪Need to be a team player while having the capacity to work independently
• ‪Fairly good knowledge of HTML, MadCap Flare, and mark-down source tool would be of benefit in this profession.

What’s in it for you?

• We foster a Collaborative work environment. You will enjoy learning with other creative and analytical minds
• We provide an opportunity for you to experiment and fail fast
• We want to make sure you get a competitive compensation and benefits
• Company client roster features high profile enterprises which will provide you with industry-specific insights into data management and analysis

This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.