Senior Information Technology Specialist

Senior Information Technology Specialist

The Senior IT Specialist is responsible for leading our technical support operations by supporting end-users, acting as escalation and managing our desktop infrastructure this includes tools such as Okta, Jamf Pro, Intune, Automox, Zoom, and Office365. The Senior IT Specialist will provide guidance and mentoring to the local technical support team, manage IT projects, and focus on providing IT guidance and solutions to complex technical issues and the needs of our business.

Primary Responsibilities:

• Lead the on-site technical support team by providing guidance and mentorship to junior and mid-level team members and help with implementing best practices in technical support.
• Manage and coordinate IT related projects such as new software/application deployment, hardware and equipment upgrades, and new tool development while coordinating with internal collaborators, cross-functional teams and planning appropriate communications.
• Maintain accurate inventory records and oversee equipment procurement processes, ensuring alignment with organizational needs and budgetary constraints.
• Communicate effectively with stakeholders at all levels of the organization, providing updates, recommendations, and insights to support strategic decision-making.
• Configure, manage and support a wide range of SaaS applications.

Other Duties

• Continuous improvement of tools and processes
• Manage IT vendors and procurement processes.
  
• Travel to other sites may be required.
  
• Additional responsibilities and tasks may be assigned as needed on a project or interim basis.

Qualifications

Why Nasuni?

Works in an open-concept office environment up to 75% of the time with low but varying noise levels. 

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.