Senior Inside Account Manager

About us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Key Sector, Senior Inside Sales Account Manager for business development with strategic accounts in Massachusetts. This will be a hybrid role with a primary office location in Waltham, MA.

Job Purpose

National Grid is committed to the success of its customers. This role is critically important to National Grid in implementing the clean energy future. The individual will be responsible for understanding the customer, developing a deep understanding of National Grid's suite of solutions, and regional energy considerations relating to energy trends and policy. They will develop proactive campaigns to target the large commercial and industrial customers.

Key Accountabilities

• Partner with marketing and product teams to develop targeted solutions for Energy Efficiency, Electric Vehicle infrastructure, electrification and other opportunities.
• Develop and launch targeted campaigns using sector-based outreach.
• Liaise with other groups within the Customer Organization team (e.g., Managed Account Services, Account Maintenance & Operations, etc.) to address metering, billing, and/or payment disputes, performing initial triage on issues at an appropriate level of detail necessary to handoff for issue resolution.
• Engage Customer Connections teams on specific projects and monitor interactions with the customer on their portfolio of electric connections work, gas connections work and distributed generation interconnections.
• Engage customers with curiosity and intent to learn, and to identify market trends including sector specific trends and opportunities.
• Share knowledge and develop technical understanding for economic development, energy efficiency, electric vehicles to determine and shape the customer experience.
• Strive for excellent customer service and resolve customer care issues in a timely manner.
• Take initiative to understand business functions within National Grid and supporting organizations, building relationships across teams.

Additional Responsibilities

• Provide support during electric and/or natural gas service quality issues or interruptions - owning the communication of resolutions to the customer executive management.
• Support operations and customer service, including, but not limited to, on-call duties, storm restoration efforts, outage coordination and support for customer service on a 24/7 basis.
• Participate in major storm events as the information liaison for assigned region, stakeholders, and/or customers during outages and other emergencies.

Qualifications

• Bachelor's degree in engineering, marketing, business or equivalent.
• 3+ years of experience in property management, business development, sales, engineering, and/or community relations roles.
• Business development experience in one or more of the following industries is desirable: commercial real estate, healthcare, higher education, biopharma, high-end manufacturing, and EV charging infrastructure.
• Must possess business skills to interact with external customers and community leaders in settings to build strong partnerships with stakeholders.
• Must possess excellent verbal, and written communication skills along with the ability to author reports and develop presentations for senior management as required.
• Strong understanding of how products and services align to commercial and industrial customer's energy needs.

More Information

#LI-JF1

#LI-HYBRID

Salary

$107,000 - $126,000 a year

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.