Senior Insights Account Manager

About the Role:  

The Senior Insights Account Manager I will build and cultivate relationships with Unite Us’ Insights customers to enable and promote the value of the Insights products. You should be comfortable interpreting data and working with cross-functional teams to tell compelling data-driven stories that help our customers and their communities take actionable next steps. In this role, you will work closely with both descriptive and predictive data products and be a part of the go-to-market process. You have a passion for customers and seeing them succeed and grow with Unite Us’ support.  

What You'll Do:

Customer & Sales Enablement

• Support the Insights Account Management function within the Data Analytics team and collaborate with the larger Customer Success team to ensure alignment of frameworks, style, support, and messaging
• Use Insights products to identify metrics, trends, and insights to craft data stories that help promote the adoption of our tool and to help customers understand and realize our value
• Manage the customer experience for Insights products with your project management skills; always setting a standard for excellence and transparency
• Work with customers, internal stakeholders and leadership to understand and evaluate priorities and objectives; ensuring our Insights products are rolled out successfully
• Drive discovery sessions to understand the customer’s data and analytics needs
• Support Insights product documentation, internal & external Insights product trainings, and Insights products questions and troubleshooting to enable Sales & Customer Success
• Provide upsell support to the Sales and Customer Solutions teams and play a key role for Insights customers renewals

Product Enablement

• Collaborate with the analytics team to create innovative and efficient analytics products and offerings and work with Marketing, Network Development, and other stakeholders to bring these products to market
• Provide market feedback and help to identify trends to be considered for product enhancements. 
• Connect with the broader analytics community, staying up-to-date on tools, technologies and innovations in the industry; changes within platforms and data availability; and policy and regulatory changes that affect related deliverables and products
• Partner with customers and Insights team members on how to turn analytic products and tools into a community action, identify use cases for sharing with stakeholders
• Generate data-driven strategic insights and assist analysts in crafting strategy recommendations from primary and secondary research and analysis to inform current clients and prospects

Company-wide enablement

• Serve as an ambassador for Insights products at Unite Us. Become an expert at Unite Us Insights products, understand and confidently speak to how they work with other product lines at Unite Us

What's Required:

• At least 5 years of experience in working with customers and stakeholders on product development and delivery. Past experience (>2 years) speaking to customers/senior leadership on data.
• Strong analytical, problem-solving skills and a passion for turning data into actionable insights
• Strong oral and written communication skills with ability to generate and clearly convey insights from raw data to internal stakeholders and customers. You’re an active listener who can break down complex ideas and tailor your message to a specific audience
• Ability and willingness to prioritize and contribute to multiple projects
• Familiarity with the salient aspects of both predictive and descriptive analytics - to be able to communicate product offerings to stakeholders with confidence. Past experience working with data teams.
• Interest in contributing to a growing team and product set in a fast-paced and quickly changing environment
• Comfort engaging with end-users, promoting Unite Us, and generating buy-in across multiple stakeholder groups
• Ability to thrive in a variable and demanding startup environment - you are solutions oriented and highly adaptable
• A passion for healthcare or human services
• Healthcare knowledge and Medicare knowledge a plus.

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• Our target range for this position is $115,000 - $132,000. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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