Senior Instructional Design Specialist

As a Senior Instructional Design Specialist stationed at our Costa Rica office, you will collaborate with business partners to identify training needs and develop both instructor-led and virtual training solutions. Working with multiple teams, you'll anticipate contact drivers, plan troubleshooting, and tailor learning experiences to meet team needs. You'll design engaging activities, create measurable learning objectives, and develop materials that ensure knowledge transfer, retention, and application. This role requires working independently under tight deadlines in a fast-paced, dynamic environment that values quality, creativity, and accountability.

You will be responsible for: 

• Collaborate with stakeholders: Work closely with project managers, subject matter experts, and other key stakeholders to analyse training needs and create effective learning solutions that align with the organization's objectives. Collaborate with the project teams to ensure completion of the training in accordance with the agreed project plan.
• Instructional design expertise: Utilize your deep knowledge of instructional design principles and methodologies to design, develop, and deliver engaging and interactive training materials. This includes e-learning modules, SME-led training as part of the hybrid training approach, and other multimedia resources. Analyse and apply trends and best practices in learning technologies and instructional design.
• Agile project management: Apply an agile project management approach to ensure timely delivery of training solutions. This includes effectively managing priorities, setting realistic timelines, and adapting to changing project requirements.
• Content creation: Be creative and seek solutions outside generally used Create and curate content that is visually appealing, user-friendly, and effective in meeting the learning objectives. This may involve conducting research, organizing information, and writing clear and concise instructional materials.
• Evaluation and improvement: Assess the effectiveness of training programs through evaluations and feedback mechanisms. Continuously seek opportunities for improvement and make necessary adjustments to enhance the learning experience.
• Training materials: Drive targeted technical upskilling in support of client digital transformation. Create virtual instructor-led training materials such as, but not limited to Facilitator and Participant materials, slide decks, Instructional Guides, Job Aids, etc. Develop instructional videos including scripts, storyboards, and video captures.
• Online training: Create online interactive training using the Articulate 360 suite (Rise & Storyline experience required) and Adobe Creative Suite.
• Training delivery: Facilitate virtual instructor-led sessions, leveraging technical expertise gained through train-the-trainer, system hands-on practice, and mentoring by Project Lead.

You should apply if you have:

• Bachelor’s degree in a relevant field or previous relevant working experience in graphic or instructional design for 2+ years.
• Ability to facilitate technical workshops in-person or virtual in an engaging manner
• Excellent oral and written communication skills in English.
• Understanding of technology and best practices in the e-learning field. Ability to effectively convey technical information to non-technical colleagues.
• 2+ years of experience using Articulate 360 suite (or similar)
• Experience developing content and supporting Digital Adoption Platforms (DAP), such as WalkMe.
• Solid knowledge of instructional theory and instructional systems design, including assessment.
• Ability to thrive in a collaborative environment and to bring an energetic and innovative approach to work.
• Ability to interact with all levels within the organization. Experience within a corporate environment with global multi-site operations is considered an advantage

We offer an abundance of competitive perks and benefits including:

• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)