Senior Insurance Associate_Sales Comp Admin Holdings

Description and Requirements
Sr. Associate - Sales Comp Admin _ Holdings
Position Title:
Sr. Associate, Operations
Reports to (Responsibility Level):
TL / AM / UM
Supervises:
None
Location:
Jaipur
Global Grade:
GG 08
Complexity:
7/T4C3
PID/s Load Mapping:
TBD
Position Summary

• Initiating Broker Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.

Job Responsibilities

• Review and validate the CPAM access management request.
• Consolidate and review the CPAM request report.
• Perform CPAM Audits
• Review of the request and form for acceptability
• Review the return statement & identify the potential reason for return.
• Partnering with different stakeholders and resolve broker service-related queries received from various departments/stakeholders through emails.
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.

Education, Technical Skills & Other Critical Requirement
Education

• Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience
(In Years)

• Professional with 2+ years of work experience in BPO/Insurance industry (policy admin/ comp admin) preferably under Insurance

Technical Skills

• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Good analytical skills with an ability to research & take decision to resolve problems in processing.
• Good computer navigation skills
• Good knowledge of complete MS Office suite

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Knowledge of Insurance principles in relation to the US Insurance industry
• Good communication skills, both written & Verbal

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