Senior Invoice to Cash Analyst - Front Office

​​​Collections & Dispute management: 

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• ​Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms 

• ​Complete daily worklist, follow all appropriate steps as per collection strategy set up in system 

• ​Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers 

• ​Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy 

• ​Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP 

• ​Negotiate and prepare payment agreements as an alternative payment option for customers 

• ​Escalate collection issues timely and properly 

• ​Resolve disputed invoices by regular interactions with commercial team 

​Credit: 

• ​Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders 

​Bad debt: 

• ​Reduce provisioned amount by active collections 

• ​Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge 

​Continues Improvement: 

• ​Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine 

• ​Keep maintaining internal process documentation and updating it once this is required 

​Others: 

• ​Comply with all internal control procedures to ensure accurate financial records 

• ​Provide internal/external auditors with selected samples and collaborating with them directly 

• ​Contribute to accurate customer master data elements 

• ​Prepare regular & ad hoc reports for various stakeholders 

• ​​​​BS/BA in Business Administration, Accounting, Finance or related field  

• ​Advanced MS Office skills  

• ​Fluent spoken and written English (additional language as per requirement) 

• ​Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others) ​