Senior IPG Systems Analyst

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Senior Investigator Payments Systems Analyst- can be onsite or remote.

Job description

You possess a strong background in Investigator Payments Systems. Your ideal work environment thrives on collaboration within a diverse team, fostering cross-departmental communication, and maintaining a positive atmosphere. With an innovative mindset and a knack for generating impactful ideas, you aspire to streamline processes and advance your career path.

System Access Management:

• Handle IPG Investigator Payments Systems Access Approval requests via Service Now queue for users.
• Take part in quarterly user access reviews using the Sailpoint application.

End User Support:

• Aid IPG Investigator Payments Systems end users through the Service Now queue.
• Prioritize and troubleshoot Service Now tickets, offering support and re-education where necessary.
• Gather user feedback on system applications and processes, providing insights to the Systems Manager.
• Escalate application issues with significant user impact to the Systems Manager or Support Manager.
• Collaborate with IT to address and communicate system-related issues affecting users, escalating to management when necessary.

Training and Development:

• Conduct proactive reviews of system data to identify training needs and system issues.
• Engage with system users to discuss issues and provide training or assist in creating training materials under the guidance of the Systems Manager.

Project Involvement:

• Represent the IPG Systems Development Team in cross-departmental meetings for new projects.
• Aid in documenting user needs/requirements and system setup/modification steps.
• Perform User Acceptance Testing (UAT) for new development projects or bug fixes.
• Offer management feedback on process efficiency and suggest system improvements.

For your consideration, we are seeking candidates who possess:

• Prior experience with CRO/Pharma Investigator Payments Systems.
• Candidates who demonstrate a willingness to take on leadership responsibilities and mentor others on the team.
• Exceptional interpersonal, verbal, and written communication skills, along with strong presentation abilities.
• Proficiency in Excel for conducting spreadsheet analysis.
• Eagerness to learn and the ability to grasp new concepts rapidly.
• Capability to formulate comprehensive testing plans and test cases by seeking clarification when needed.
• Ability to understand tasks at hand and prioritize workload accordingly.
• Adaptability and flexibility in responding to changes in requirements or circumstances.
• Strong team player mentality with a commitment to collaborative success.
• Self-organizational skills and the ability to work independently when necessary.
• Excellent time management and organizational abilities to meet deadlines effectively.

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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