Senior IT Analyst / Voice System Administrator - Hybrid

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy," it means they take pride in the work we do when disaster strikes, as well as all the days in between. We reward our highly hardworking and dedicated teams and give them the support they need to ensure their safety, wellness and financial security for themselves and their families.

If you enjoy challenges, have strong communication skills and are passionate about the work you do we invite you to consider Alliant Energy.

What sets us apart?

• Alliant Energy offers a full compensation package. Benefits include Health, Dental, Vision, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Employer Cash Contribution, Long and Short-Term Disability, Tuition reimbursement, and Adoption assistance.
• Year after year, Alliant Energy is recognized by major publications and foundations as a top employer and leader in the areas of equity and sustainability. This includes Newsweek's list of Most Responsible Companies, Forbes list of Best Midsize Employers, a perfect Corporate Equality Index Score as a Best Place to Work for LGBTQ+ Equality and being named to the Bloomberg Gender Equality Index.
• Our employees make a difference through their work and personal activities. In 2021, employees, retirees and our charitable foundation collectively contributed $11.5 million and volunteered over 75,000 hours.

Alliant Energy has an outstanding opportunity for a Sr. IT Analyst / Voice System Administrator to join our IT Contact Center Solutions team in Madison, WI or Cedar Rapids, IA. In this role you are part of a collaborative technical team supporting various external and customer-facing technologies, with specific focus on contact center telephony software. You will configure, administer, and support business applications, and analyze, design, code, test, and implement system projects with emphasis on telephony and customer contact center applications.

** This position currently offers a blend of working from home and in the Madison, WI or Cedar Rapids, IA office. The successful candidate must live in either Iowa or Wisconsin.

Job Responsibilities:

• Completes analysis and specifies requirements for moderately complex to sophisticated systems using a broad perspective to figure out solutions. Performs technical work that may need the origination and application of innovative ways.
• Leads & provides direction for project planning, scheduling, monitoring, and reporting activities for projects. Reviews recommended cost estimates associated with recommended system development solutions.
• Aids other analysts with design and acts as a resource for particularly demanding design projects.
• Translates operational requirements to design software requirements. Plans and completes project systems involving operation, simulation, test, or support requirements with real-time applications. Develops documentation associated with computer software and analyzes software data acquired during systems testing.
• Performs and may lead the testing of systems. Develops and advises on innovative or blended techniques to meet customer needs. Recommends application development team standards for testing. Develops critical measures to evaluate process and system performance improvements. Plans and performs unit and integration testing. Plans and conducts system testing to ensure system reliability prior to implementation. Identifies and assesses probable interactions of inter-related computer systems and anticipates the impact of changes in systems.
• Plans for the migration of legacy systems to current architecture or modern solutions. Helps with the management of vendor software contracts and license agreements.
• Works closely with multi-functional teams to determine and document system development business needs and determine optimum computer automation support to satisfy those needs. Gathers and analyzes information needed for accurate technical design including the identification and evaluation of purchased package solutions.
• Maintains current knowledge of information systems and technologies. Recommends changes to design, development, and implementation standards when appropriate. Responsible for technical application development for all stages in the development lifecycle.
• Provides functional direction and mentoring for various project staff.
• Assists business team in identifying training requirements to support application and other information technology use.
• Required to participate in 24x7 on-call support rotation.
• Occasional after hours and weekends as required.

Required Qualifications

• 5 years of related experience.

Preferred Qualifications

• Telephony Contact Center IT support experience.
• Bachelor's Degree - in information technology or related area.
• Telephony/contact center technologies, including IVR, call routing and call recording.
• Cloud and/or on premises telephony contact center applications and technologies experience.
• CRM solutions experience and contact center integrations with those solutions.
• SQL Server / Oracle databases
• Windows Server and Linux/Unix platforms.

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Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].