Senior IT Application Production Support Engineer - nCino Loan Origination Platform

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
• Competitive pay and discretionary or incentive bonus eligible
• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
• Promote from within culture

Why join this team?

• The Application Development team provides custom solutions that directly enable the business and our customers
• This role is part of a new Center of Excellence being built to support the implementation and management of Loan Origination through nCino across several lines of business
• This is the chance to get involved in the ground floor of creating the new team and business capabilities
• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Overview
Manage, document and support front-line production activities. Assist users in answering support questions and incidents. Perform activities that execute efficient and prompt resolution methods for all production reported incidents and problem management issues.
What You'll Do

• Collaborate with the appropriate stakeholders and users to perform the management and facilitation of the incident lifecycle to include communication, triage and the resolution process.
• Perform basic administrative tasks within the application to support user needs, and address user requests and support tickets.
• Responsible for maintaining and recording data to prepare supporting metrics (Key Risk Indicators and Key Performance Indicators) to senior management.
• Promotes a high quality customer centric focus when interacting with internal and external customers. Identifies opportunities to improve day-to-day operations, processes and procedures. Maintains updated playbooks for various business partners.

Qualifications

• Associate's degree or equivalent
• 5-10 years of related experience
• Salesforce Administrator Certification
• nCino experience desired
• Demonstrates ability to facilitate troubleshooting incidents with cross-functional teams
• Demonstrates ability to facilitate root cause analysis with cross-functional teams
• Salesforce administrative knowledge and experience
• Excellent team player with team building skills
• Strong verbal and written communication skills
• Strong organization skills with attention to detail
• Ability to adapt to changes in the work environment
• Maintain updated playbooks for various Lines of Business
• Deliver metrics of KPI's and KRI's to Senior Leadership

#LI-REMOTE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.