Senior IT Associate

How you'll make an impact:As a Senior IT Associate, you will serve as the first point of contact for Strata employees seeking IT technical assistance. You will determine the best solution based on the issue and details provided. You will walk them through the problem-solving process. You will provide accurate information on IT products or services, record events and problems and their resolution in the ticketing system.

• Working knowledge of PC hardware, cabling, software packages, basic TCP/IP, basic LAN topology, installing and troubleshooting PC equipment, Windows 10, 11.
• Utilize Microsoft 365 Admin Center, Active Directory UC to manage users, security groups, distribution groups.
• Manage Enterprise applications in Azure AD.
• Execute implementation projects of innovative technologies to the company such as Windows Hello or SCCM.
• Manage all service calls for task such as software install, hardware repairs, escalated triage.
• Facilitate escalation to 3rd parties to resolve issue with internal systems when necessary.
• Automate task with PowerShell scripting.
• Identify trending issue and provide solutions and documentation on known solutions,
• Work with Jira ticketing software to keep track, record, and manage SLA compliance with incoming ticket.
• Utilize Exchange admin center to manage 0365 group, Distribution groups, calendar, and individual user mailboxes.
• Assisting HR with the technical aspect of Onboarding and Offboarding users
• Create and maintain technical documentation.
• Test out potential new laptop/desktop models
• Use VMware vSphere to manage Virtual machine creation and resources.

What we're looking for:

• The availability to work on our Chicago Campus as needed.
• Proof of COVID-19 vaccine will be required for anyone whose role requires them to come to Campus.
• Associate degree or foreign equivalent
• 3+ years' experience with IT Helpdesk required
• Proven ability to examine processes, identify and implement efficiencies.
• Knowledge of SharePoint, Jira and Confluence is a plus.
• Prior Knowledge of Cisco Phone System is a plus
• Strong interpersonal communication skills

Thinking about applying?Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click "Apply" for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.Here @ Strata…Who we are:We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to [email protected] values:Here at Strata, we are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.

• Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
• Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
• Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
• Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.

Our Impact:Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan, and perform in support of caring for their community and reducing the cost of care. Our customer base includes over 2,000 hospitals and over 400 healthcare delivery systems which equates to 50% of US healthcare. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.Strata is committed to fair and equitable compensation practices. This role is eligible for bonus based on both individual and company performance. Find out more about Strata benefits here.