Senior IT Engineer, Client Facing (Hybrid)

Company Description

IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings. 

Job Description

Position Summary:

• Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
• Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
• Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
• Ensure the security, reliability, and efficiency of our IT infrastructure.
• Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
• Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
• Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
• Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
• Establish, Document, and implement technology processes and procedures.
• Follow Established (approved) Documented procedures from a shared knowledgebase.
• Ensure Time Entries are entered accurately, to ensure clients are billed properly.
• Handle Tasks, and IT Projects as directed by Management.

Qualifications

• 5+ years relevant work experience. Experience with IT MSP, MSSP preferred.
• Ideal Candidate will have experience in Office365 Environment Buildout & Migrations (or similar), and an understanding of PowerShell/Graph API
• Office 365 Experience including O365 / Azure / Intune Administration; User, Group and Exchange Management, including Device Enrollment and Troubleshooting.
• Experience with Cloud Services such as CISCO Meraki Networking Appliances, Citrix, Smarsh, Global Relay, OneDrive, IT Glue.
• Experience with Remote Desktop Software, ideally Connectwise Automate (Control), Addigy, and Splashtop.
• Workstation / Server Experience: Windows Desktop, Windows Server (Azure VM / Physical), and MacOS.
• PowerShell/Graph API scripting on an intermediate or higher level.
• Networking experience with understanding and configuration of Routers, DNS, VLANs, NAT, and VPN.
• Domain management (including modifying DNS and Mail Records.)
• Email, Phone, and Physical (onsite) support.
• Ticketing Systems such as Connectwise Manage, ZenDesk, Spiceworks, or Solarwinds.
• Preferred Industry certifications: Microsoft Cloud Certifications (MD-102, AZ-140, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Security Engineer Associate , Microsoft 365 Certified: Endpoint Administrator Associate, etc. ) Comptia Network+, MCSA , Microsoft IT Support.
• Ability to provide technical support coverage between the hours of 7am-6pm.
• Excellent communication skills.
• High level of accuracy and attention to detail.
• Capable of lifting 50lbs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $90,000 - $105,000

• Competitive Base Salary & Bonus 
• Summer Days 
• Medical, Dental, Vision 
• Generous PTO 
• Generous Sick Days 
• Work Anniversary Recognition Program
• Team Bonding Events
• Paid Parental Leave 
• Retirement Plan 401(k) Match
• Mentorship & Training 
• Bonus for Employee Referrals 
• Succession Bonus Program (e.g. CPA, CFA, etc.) 
• Career Advancement Opportunities 

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