Senior IT Manager, CRM Solutions

The Senior Manager, CRM Solutions (Salesforce) is part of the IT Business Applications Team responsible for the ongoing administration, support, and evolution of Salesforce. The Salesforce CRM Sr. Manager will provide thought, technology, delivery, and operational leadership for the Salesforce CRM ecosystem deployed globally.

The ideal candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations. You will be motivated, team oriented and passionate about Salesforce technology.

What we offer:

Career Development

We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic's history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.

Competitive Compensation and Benefits

Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.

Pay Transparency

Dematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic's legal duty to furnish information.

Global Opportunities

As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Core Responsibilities:

Drive strategic roadmap for the CRM ecosystem, optimizing application value and effectiveness against strategic initiatives, incorporating innovation and competitive landscape inputs, and preparing the organization for growth.

• Responsible for analyzing requests from the business and converting business requests in to changes within Salesforce that are aligned with the company business goals.
• Collaborate with Business Operations, Information Technology, and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
• Oversee the Salesforce CRM platform global portfolio addressing all application development and maintenance functions with regular status communication to executive management on progress and results.
• Act as the primary point of contact for all Salesforce, Marketing Automation and CRM initiatives
• Provide business as usual administration and support to the global user-base via RemedyForce
• Guiding and mentoring the Salesforce team to ensure business goals are met.
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Manage the integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ (Scout, Adobe, etc.)
• Support the Business Operations team in cross-functional projects and strategic changes to systems and processes.
• Design policies, procedures/processes and implement them with the consent of the IT Leadership Team.

Direction of Others:
This position manages all CRM Administrators and Analysts and is responsible for all managerial aspect of direct reports.

Qualifications:

• Bachelor's Degreein related field is required or equivalent experience
• 5+ years total experience
• 3+ years of experience developing on Salesforce.com platform.
• Ability to identify areas for process improvement and recommend/implement solutions.
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction.
• Strong understanding of data structures and data modelling.
• Ability to develop effective relationships with business users, technical staff and executive management.
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong work ethic, hands-on, with a customer service mentality.
• Flexible with a demonstrated ability to embrace change.