Senior IT Manager, Operations

The Senior IT Operations Manager at Anaplan is the connective tissue that binds core IT functionality with engineering and operations.

You will be leading a team of IT professionals with various skill sets to bring truly innovative operational excellence to a team who fulfill our customer promises hundreds of times a day. Your internal customers are in diverse levels and roles in GTM, Global Technology (GTO), G&A, and cross-functional collaboration with each group is paramount to success. Key responsibilities include:

• Inclusively hire, train, and develop a team of IT professionals covering IT Support, AV, vendor management/budget spend, and other functions as we continue to build out a world class IT organization.
• Join the team in a leadership position and work with IT staff to provide superior assistance for continuous improvement of IT solutions.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, events and installations.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Jumpstart the development of a robust asset inventory system.
• Partner heavily with our IT Shared Services and Enterprise Service Management (ESM) groups to drive critical IT initiatives.
• Travel up to 20%.

• Attention to detail
• Ability to define and maintain SLAs
• Construction project management experience
• Multi-million dollar budget management experience