Senior IT Operational Analyst

The Sr. It Operational Analyst/CEE Team Lead is responsible for overseeing the operations within the Central and Eastern Europe region. This role involves strategic planning, team management, and ensuring the delivery of high-quality services that align with the company’s objectives

What You Will Do:

• Develop and implement strategic plans to enhance productivity and efficiency within the team.
• Lead and mentor team members, fostering a culture of continuous improvement and professional growth.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Serve as the primary point of contact for all team-related matters within the CEE region.
• Collaborate with other departments to ensure alignment of regional goals with overall company objectives.
• Manage project timelines, and resources to ensure successful completion of initiatives.
• Identify training needs and opportunities for team development.
• Resolve any conflicts or issues that arise within the team in a timely and professional manner.
• Liaise with partners and vendors on IT related user support.
• Work with other support functions on projects and activities related to IT

What’s in it For You:

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sports cards).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.
• Comfortable working environment (Library, relaxation area, casual dress code).
• Parking space for cars and bikes.

What You Will Need:

• Proven experience as a team leader or supervisor, preferably within the CEE region.
• Strong understanding of the cultural and business landscape of Central and Eastern Europe.
• Excellent communication and leadership skills, with the ability to motivate and inspire team members.
• Proficient in project management and familiar with performance metrics.
• Ability to work effectively in a fast-paced, multicultural environment.
• Decision-making skills and the ability to operate with autonomy and discretion.
• Fluency in English and at least one Central or Eastern European language is highly desirable.
• Qualification in technical field and at least 5 years of IT experience including 3 years in a technical customer support role.
• Troubleshooting and problem analysis.
• Customer service focused skills.

Apply today and start owning your future!