Senior IT Operations Engineer

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions. 

Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access. 

We are defined by the following values: 

• Client at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a Senior IT Operations Engineer ready to join our adventure. 

As a Senior IT Operations Engineer, you will be responsible for monitoring and managing the daily operations of our production and testing systems. 
In simple terms, your main task is to ensure all systems remain up and running, with the active support of the entire IT department.

Key responsibilities include, but are not limited to:

• Active monitoring of production and test applications/environments
• Collaborating with development teams to build automated monitoring solutions (e.g., using Elastic)
• Raising incidents when issues are detected
• Coordinating incident resolution, ensuring adherence to SLAs (via Jira)
• Managing outage resolution, including escalation processes
• Executing scheduled processes or actions that are not yet automated (e.g., End of Day processing)
• Following standard operating procedures, system development life cycle methodologies, and company policies
• Reporting operational results to the company's management board
• Driving process improvements based on observed results

• Good understanding of IT operations in medium to large scale of environments
• Disciplined approach to IT processes always with customer in mind
• Familiarity with ELK or other log analysis tools
• Familiarity with Jira or other ticketing tools
• Good interpersonal and communication skills in English
• Ability to coordinate escalation process in case of major incidents and outages

We offer a flexible form of contract according to your preference and the characteristic of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP). 
We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.
You will be provided an individual development budget, dedicated to enhancing your professional skills.
You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google. 
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.
We also offer the possibility of access to a sports card - Multisport 
You will work on computer equipment that delivers the best user experience — Apple MacBook. 
If you feel like working from the office, we have beautiful space available for you in London and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your experience and ambitions 
Step 2: Meet with Team Manager to discuss how we fit each other 
Step 3: Meet with the CTO to understand our vision and discuss how your experience and expectations fit what we are looking for

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

You can contact us at [email protected] and we will be more than happy to help.