Senior IT Operations Engineer

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a company with 550+ employees and over 30 OEM and 4,000 dealer partners.

Octane Lending is currently hiring a Senior IT Operations Engineer for their Dallas/Irving, Texas office. This is an on-site role.  This person will be responsible for providing senior technical assistance and SME-level support related to computer systems, hardware, or software. Experience with Azure AD or JumpCloud, Google G-Suite, maintaining an enterprise fleet of machines, identifying and isolating problems, and implementing solutions.  You will work directly with the internal IT, Infrastructure, and Security teams, external vendors, and manufacturers to discover and communicate technical solutions. 

Responsibilities: 

• Install, configure, and maintain the hardware and software necessary for daily operations and business functions 
  • Examples include: laptops, printers and fax machines, anti-malware, end-user management software, operating system images, and peripherals such as headsets and speakers
• Assist with configuration, maintenance, and monitoring of office networking infrastructure, including Wi-Fi access points, wired connections, switches, and routers
• Assist cross-functionally with IT projects that enhance technology capabilities of the company
• Provide subject-matter expert-level technical assistance and support for incoming queries in-person and through digital channels for issues related to computer systems, network, software, and hardware
• Identify process, procedure, and technology improvements that will enhance overall corporate IT by developing and executing roadmaps and project plans
• Run reports to catalog device health and other useful metrics
• Maintain accurate inventory of IT equipment and communicate future resource needs to meet forecasted growth
• Be the primary owner of creating and maintaining IT internal/partner support Runbooks, and employee support documentation
• Coach and mentor junior engineers
• Participate in a 24 x 7 on-call escalation rotation

Requirements:

• Bachelor’s degree or equivalent certifications with experience
  • Network+/CCNA or equivalent
  • Microsoft and MacOS certifications preferred
  • RPA and automation certifications a plus
• 8+ years of experience in technology
• Experience with IT Helpdesk functions and ticketing systems (Zendesk), and managing devices with Mobile Device Management Platforms (JumpCloud, Intune)
• Experience with Microsoft and Apple software products such as Windows, Office, MacOS, iOS, and Android Tablets and phones
• Strong experience configuring and managing networks with enterprise equipment (Unifi, Meraki) 
• Advanced experience troubleshooting technical hardware problems with devices, peripherals, conference room, and AV equipment
• Experience with enterprise software - Windows and MacOS, anti-malware, VPNs
• Experience using Azure Active Directory, Jumpcloud, or another Identity Provider platform
• Fundamental Powershell, bash, shell, VB scripting experience, or experience with graphical automation tools (UIPath, tray.io)
• Solution-oriented attitude, professionalism, and a willingness to learn

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Generous Parental Leave
• Up to 5 weeks time off (self-managed)
• Retirement Plan (401k) with company match!
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term / Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance, etc
• Wellhub Gympass) Wellness Benefit
• Powersports Safety Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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