Senior IT Ops Support Engineer

MHK provides solutions that help health plans, PBMs, and health providers improve quality of care, increase their operational efficiency, maximize revenue, and meet critical compliance demands. Through integrated, cloud-based solutions, MHK equips managed-care organizations to improve member outcomes, quality of care, organizational compliance and business operations. Unlike other solutions that are fragmented and disjointed, MHK technology brings every care moment together, integrating with core systems, consolidating vital information, streamlining processes and automating workflows based on best practices. This unique approach helps our clients excel in a changing healthcare environment.

We currently have a Senior IT Ops Support Engineer role within IT Operations available on our mid-day shift. This role will work on 2nd shift (afternoon/evening) hours and be accountable for monitoring system availability by providing the ability to analyze, troubleshoot, and escalate batch, DB and system related technical problems. Knowledge of some of the following is required: Linux, Monitoring software, Ticketing system support, phone tree, MySQL, Cloud Services, and batch processing.

Responsibilities:

• Primarily responsible for monitoring and supporting client production applications.
• Responsible for creating and monitoring jobs in our batch job scheduler.
• Serves as the first point of contact for support for hosted software as a service.
• Triages issues and resolve or escalate to other teams as required.
• Participates in code deployments, deploys code and moves files as needed.
• Prepares and resolves service tickets in our JIRA ticketing system.
• Provide support for special projects.

Position Requirements:

• 3-5 years experience working with Linux operating systems (command line, etc)
• Experience supporting Cloud Services (CloudWatch, AWS, etc)
• Some experience with MySQL, batch processing, and Ticketing systems
• Some ability to read and write SQL queries and shell scripts
• Available to work on a mid-day shift and rotating weekend on-call
• Ability to effectively communicate technical concepts to other technical staff members and non-technical clients.
• Ability to interface well with professional service staff and other non-technical members of the organization.
• Demonstrated aptitude for learning new technologies.
• Ability to follow detailed, complex technical instructions.
• Good communication skills (verbal and written).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, naional origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address and the email address cannot be used to inquire about the status of applications.

For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement.