Senior IT Service Owner

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The main purpose of this job is to be be responsible for partnering with Enterprise Data & Analytics Office(EDAO) leading the development and implementation of a new EDAO strategy and service delivery initiatives. This individual will play a key role in the enablement and ongoing development of the long-term data strategy and will lead project teams to mobilize and operationalize our enterprise data modernization journey, while supporting Commerce Bank's strategic vision and growth agenda. The Senior Data Service Owner will also work closely with the EDAO leadership, Enterprise, and Data Architects to define the associated infrastructure and toolset for data pipelines, data warehousing, data visualization, and analysis.

Essential Functions

• Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set, associated services, and required level of product and service quality
• Orchestrate technology change lifecycles in the product or product line that sustains the technical viability of the product and advances the core features in accordance with strategy
• Partner with the EDAO to create a best-in-class analytics environment to support Commerce Bank's short and long-term needs for reporting and analytics. Build new and improve existing tools and technologies with the end goal of creating innovative, data-driven insights
• Responsibility for partnering with the EDAO for setting data strategy, being a catalyst for innovation and change adoption, and bringing a data perspective to enterprise architecture and tooling decisions
• Participate and contribute in solution design and architecture for implementing data strategy projects in support of the EDAO
• Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set, associated services, and required level of product and service quality
• Orchestrate technology change lifecycles in the product or product line that sustains the technical viability of the product and advances the core features in accordance with strategy
• Monitor the service quality outcomes for areas of responsibility, reports on service activity to the BLPM, and orchestrates improvements as necessary to meet the negotiated service levels
• Conduct market research in collaboration with bank product owner(s) to inform technology strategy
• Lead IT efforts in partnership with the business to evaluate new technologies and providers that support the product
• Analyze and define efficient, cost-effective solutions to support company objectives, business processes, and functional requirements through detailed knowledge of complex issues
• Partner with internal stakeholders and BLPM's to integrate business and technical needs into a comprehensive strategy and execution roadmap
• Develop the technical strategy and design for one or more products / services
• Negotiate, monitor, and report operational service levels for one or more products or services
• Sponsor product / service / product line technical improvement initiatives as required to meet and sustain negotiated service levels
• Provide oversight and regular reporting of product and service change initiatives, including business case development and sizing
• Conduct and participate in the analysis of business processes and functional requirements
• Manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing and release
• Create an annual budget for operating and capital expenses required to sustain or improve the product / service / product line
• Potential to include management of direct reports to assist in carrying out service planning and domain architecture related activities
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Proven ability to develop and execute technical strategies aligned with business goals and objectives, as well as identifying opportunities for data-driven innovation. Demonstrated success in setting strategic direction and in leading the successful delivery of enterprise level data and analytics projects and solutions
• Strong knowledge and experience coordinating large-scale data projects, from conceptual planning to architectural decision making, to coordinating work across teams
• Comfortable in a highly visible role with the capacity to develop and maintain relationships at all levels of the organization. Proven leadership skills with ability to motivate a diverse range of stakeholders to achieve results.
• Proficient in various data analysis, visualization, and reporting tools (e.g., R, Python, SQL, Power BI). Comfortable with big data technologies (e.g., Hadoop, MongoDB, Spark) and cloud computing platforms (e.g. Snowflake, Delta Lake, Redshift, & Synapse) is a plus.
• Strong knowledge of agile SDLC, communication and change leadership principles and practices, and vendor management and contract negotiation tactics
• Solid knowledge of product management best practices, functional design, and application delivery methodology
• Working knowledge of design thinking, APIs and integration concepts, big data and UI/UX design
• Experience with budgeting for operating expenses and capital investments
• Strong business relationship management skills
• Strong strategic development and technical design skills
• Service planning skills
• Deep working knowledge of IT products, services, policies, processes, and organization
• Advanced problem-solving skills for complex situations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Strong business acumen with ability to document and clearly articulate complex concepts to various levels of technical and non-technical stakeholders
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Strong leadership competencies with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Advance level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Bachelor's degree in Information Technology or related field, or equivalent combination on education and experience required
• 10+ years of professional experience in data analysis, data management, and coordinating large-scale data projects, from conceptual planning, to architectural decision making, to coordinating work across teams required
• 4+ years technical product or project management experience required
• 3+ years leadership/supervisory experience preferred

#LI-Hybrid

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time