Senior IT Specialist (Contract)

We are seeking a highly skilled IT Engineer for a contract role based in the San Francisco Bay Area, California, or available remotely. The ideal candidate will have a strong background in IT infrastructure, network management, and system administration. In this role, you will be responsible for managing and troubleshooting IT systems, ensuring seamless operations, and supporting the organization’s technological needs. Additionally, you will create a world-class onboarding experience for new employees, delivering a "WOW" factor when someone joins the team.
Rate: $50 - $60 per hour (based on experience)
Location: Redwood City Or Remote

Main Responsibilities

• Have strong experience in identity access management and governance, to include single sign-on, identity federation, enterprise directory architecture and design, and resource provisioning; Okta preferred.
• Help us automate IT process using tools and scripts that can reduce manual intervention
• Demonstrate strong partnership and collaboration skills across the organization
• Like Apple products? So do we! We are a heavy Mac shop. We need you to have deep technical knowledge of MacOS
• Experienced with MDM software like JAMF and Kandji.
• Strong experience with Service desk platform, ticketing platform; Zendesk Preferred
• Adaptable - Quickly shift between technology stacks
• Good Understanding of a variety of network and security protocol
• Knowledge of standard business practices, products and services in SaaS environments.
• Understand the user On-borading and Off-boarding requirements and be someone where users can reach out for any IT / Network support
• Create a world class onboarding experience for new employees, we want the WOW factor when someone joins.
• Be able to timely work with Vendors & users for any IT related issues that may include but not limited to - Laptops, servers, Networking devices, WIFI, Conference rooms, SaaS applications, VPN, G Suite, email phishing etc.
• Administer and optimize collaboration tools, including G Suite, Slack, Okta,GitHub, Confluence, Jira, PagerDuty, Teams etc.
• Technical Documentation:
• Create detailed technical and procedural documentation.
• Share knowledge and best practices within the team and the broader organization.

Preferred Qualifications

• 4-5 years of strong IT experience
• Very strong knowledge of SSO, MFA and user identity management domain
• Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
• .This position requires a mix of IT skills to improve the company’s technology experience. You will be responsible for developing and leading a world class customer experience. 
• Knowledge of security and compliance standards related to collaboration tools and data handling.
• The ability to identify root causes of issues.
• Excellent documentation skills.
• Experience working on multi-functional, cross-team projects.