Senior IT Support Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time actionable insights to physicians providing critical information about the right treatments for the right patients at the right time.

Responsibilities:
Support the business and stakeholders with a number of information technology initiatives including but not limited to the following:
Addressing and mitigating technology-related issues for employees i.e. desktop support
Maintaining computer systems hardware printers and computer peripherals including inventory tracking
User account administration including on and off-boarding of employees
Evaluating and testing new technologies
Working with software and hardware vendors
Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
Supporting executives with IT-related issues
Maintaining AV and conference room technologies (TVs Apple TV Mac Mini Crestron VOIP)
Phone and remote support for Tempus clients
Work in Tempus’ ticketing system to communicate track and remediate actions taken and create Wikis or How-To guides for employees
Qualifications:
Experience Installing and troubleshooting issues with software including MS Office Windows Server and SaaS products (Google Suite Dropbox etc)
Familiar with SaaS ticketing systems (Zendesk ServiceNow etc)
Installing and supporting security products like endpoint and anti-virus/malware protection
Basic network and VOIP phone system troubleshooting
Administering identity management products (MS Active Directory Okta Google Admin etc)
Exceptional customer service and communication skills including writing reports business correspondence user instructions and procedures
Proficiency in supporting both Mac OS-X and Microsoft Windows
Experienced with supporting remote on-site and hybrid users
Ability to work in fast-paced agile environments including off-hours support
Minimum of 2 years in an IT related field and/or relevant customer service role
Scripting language experience (Powershell Macros Python Powershell C++ Java etc.)
General familiarity with Microsoft SCCM
General familiarity with Mobile Device Management (MDM) applications
Google Suite Admin experience
Previous experience coordinating with DevOps and/or information security teams
Previous experience in the healthcare sector
Professional certifications such as ITIL Foundations or Comptia A +.
BS in Computer Science Information Systems or related field

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CHI - $80000 - $95000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California Colorado New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits which may include incentive compensation restricted stock units medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. 

What We Do

We bring together one of the world’s largest libraries of multimodal clinical and molecular data with a robust suite of AI tools to help physicians personalize care in real time connect patients with therapies and clinical trials and enable partners to accelerate discovery and development of new treatments. With ~8 million de-identified research records and 350+ petabytes of data Tempus partners with more than half of U.S. oncologists and the majority of the top 20 global pharma companies. Our teams are pioneering work across oncology neurology psychiatry cardiology and beyond—transforming how care is delivered and therapies are developed. At Tempus every role contributes to our mission: to help each patient benefit from the experiences of those who came before. For more information visit tempus.com.

Why Work With Us

We’re looking for people who can change the world. People who question the status quo and refuse to shy away from tough problems. For builders who are never done building and the learners who are never done learning. Passionate individuals with undying curiosity who want to take on one of the greatest challenges humanity has ever faced—head on.

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