Senior IT Support Engineer

About Us:

Fortanix is a dynamic and fast-growing start-up solving some of the world's most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a "Cool Vendor", Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

We are looking for an experienced and passionate individual to join our team as an IT Manager.

Requirements

Job Responsibilities:

• Address user issues regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.
• IT Software and hardware inventory management.
• Vendor Management. Working with ISP on internet Issues.

Requirements

• 7-9 years of technical support experience web applications troubleshooting on Windows/Linux platforms. Experience in supporting applications on cloud platforms as well as on-premises. Prior production support experience is mandatory.
• Experience in implementation with WebApplication on Microsoft Azure. Strong aptitude with server and application troubleshooting and the ability to drive to root cause on a wide variety of issues.
• Knowledge in CI/CD tools such as Jenkis, Powershell. Experience with project management, documentation tools such as Atlassian suite(JIRA)
• Cloud (Azure/AWS/Google cloud)
• 24/7 rotational shift.
• Great Communications skills, founded in being a good listener
• Advanced understanding of support tools, techniques and how technology is used to provide services
• Advanced understanding of Cloud operated services, business applications and network systems
• A deep desire to deliver an amazing Client Experience and ability to keep up with & adapt to the fast-paced IT world
• Advanced knowledge of IT Applications, Software & Hardware and network devices
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

Benefits

• Unlimited PTO (it's between you and your work)
• Health Insurance, Dental and Vision.
• Friendly culture that brings the best out of everybody
• Great working environment, we believe this in its truest form, "Never Doubt that a small group of thoughtful committed technologists can change the world. Indeed, it is the only thing that ever has" - Margaret Mead

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you're interested in working in a fast-growing, exciting working environment - we encourage you to apply!