Senior IT Support Engineer

THE ROLE

As Senior IT Support Engineer at Sotheby’s, you will act as the lead onsite IT technician in our NYC offices while collaborating with a team of contracted engineers from our managed service provider. As a hands-on engineer as well as a lead for improvement projects, the role will require someone with the technical acumen to assist with a broad scope of technical challenges, and the willingness to address a range of IT needs both simple and complex.

Through an IC role, applicants should be well-suited to work autonomously while setting standards for other engineers and communicating regular updates to departmental leadership. This will be NYC’s first directly-employed IT engineer role, and as such, successful candidates should be adept at creative problem solving and have experience with managed service or staff augmentation team structures.

RESPONSIBILITIES

• Provide day-to-day technical support to our colleagues (deployment and break/fix items) including the support of PCs, Macs, phones, printers, basic network hardware, and audiovisual equipment
• Image, deploy and manage PC, Mac, and iOS devices using Microsoft InTune
• Administer FreshService, our ITSM/ticketing tool, and other enterprise systems and SaaS solutions
• Assist in identifying and recommending new technology solutions while influencing and working with global standards
• Work directly on a team with contracted engineers while identifying areas for technical and process improvements
• Pair with Network Engineers on migration to SD-WAN and Cisco Meraki
• Use effective problem-solving techniques, to support and restore normal service due to any production problems and to minimize the impact to the department or business
• Provide occasional “white glove” service for Onboarding and Offboarding while working with IT and HR leadership to improve the related processes
• Assist in the tracking of inventory and selecting new hardware for procurement
• Lead the technical production of our public-facing live-streamed auctions with guidance from our Global Auction Production Manager
• Provide technical support for those sales which includes telephony, networked printers, and the use of proprietary systems to stream sales video
• Travel regionally to support Sotheby’s sales and to assist with hardware upgrades and urgent requests as needed.
• Maintain high standards of ethics and integrity and adheres to legal, compliance and information security requirements.
• Occasional travel to our satellite office, gallery, and warehouse locations in the NYC area

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 5 years experience of end user support in a global IT environment with at least 2 years managing technical projects
• Degree in Computer Science, Electrical Engineering, or a related field preferred
• Experience working in a startup or other quickly-evolving environment where you have developed innovative solutions while also addressing simpler functional IT needs
• Proven ability to work alongside contractors and consultants - this will be the first IC IT engineering role in NYC employed directly by Sotheby's
• Experience in IT project planning and oversight including allocation of resources and budget
• Basic understanding of network protocols and architectures
• Working knowledge of Active Directory administration
• Strong communication skills with a paired ability to work autonomously
• Takes personal responsibility to make decisions and has a bias for action within established corporate and global IT guidelines
• Someone who challenges the status quo, proposes new ideas and implements solution and acts as a willing change agent
• Experience with the technical production of live-streamed events using a networked audiovisual technologies
• Skilled in creating simple internal process documentation and training materials
• Flexibility to adjust schedule to accommodate night and weekend sales

The proposed base salary for this position ranges from $90,000-$125,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.