Senior IT Support Engineer

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
• Built Best Places to Work (2023)

Maven is looking for a Senior IT Support Engineer to join our growing IT Team. This position will monitor, maintain, and support Maven's computer systems, applications, and network. You will work on IT projects and initiatives, as well as assist with the day-to-day support and operations of the Maven user base.
As a Senior IT Support Engineer at Maven, your core responsibilities include:

• Spend approximately:
• 70% of your time working with the internal IT team on new initiatives and projects
• 30% your time maintaining existing IT infrastructure and supporting Maven's users
• Improve internal ITSM product that supports users - features, workflows, integrations, analytics
• Help integrate third-party SaaS products into our Okta and BetterCloud environments
• Provide operations support for key IT processes such as onboarding, offboarding, and vendor management
• Support products such as Google Workspaces, Jamf, Jira, Okta, and our managed fleet of macOS devices
• Provide second-level technical support to our internal users

We're looking for someone to bring core capabilities to our team:

• 5+ years of experience in an IT support/engineering role
• Experience with administration and configuration of ITSM products like Freshservice
• Experience with administration of project/incident management tools such as Jira or Asana
• Experience building and administering products such as Okta and BetterCloud
• Experience with Google Workspaces products (Gmail, Google Docs, Sheets, etc) and administration
• MacOS support experience
• Extensive help desk support experience
• Strong troubleshooting and problem solving skills
• Strong written and verbal communication skills

Preferred experiences and backgrounds:

• Technical education/degree, or equivalent working experience a plus
• Experience with MDM products
• Strong documentation skills
• Knowledge of security products and concepts (EDR)
• Some project management experience

For candidates in NYC, CA or CO, the salary range for this role is $70,000 - $145,000 per year. You may also be entitled to receive a bonus, stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .