Senior IT Systems Administrator

What you’ll be responsible for:

The Senior IT Systems Administrator will help maintain and improve our Mac systems, network infrastructure, and end-user support for both employees based in offices and remote workers worldwide. We’re looking for a highly experienced IT professional with the ability to interface enthusiastically with all levels of users within Circle. 

What you'll work on:

• Provide direct support to onsite executives and employees, as well as traveling teams.
• Manage and resolve Service requests and incidents as part of a 24x7 global IT team.
• Troubleshoot issues with MacOS, Apple hardware, networking, security issues and other needs that arise.
• Mange and support on site infrastructure, including network, audio/visual, and access control systems.
• Keep A/V presentation boards/displays running and up to date
• Troubleshoot and run an A/V control desk for the large presentations in the multi-Purpose room
• Understand the security system technology and wiring (facial recognition, security cameras, card readers) to troubleshoot issues that may arise.
• Understand the General A/V in each of the meeting rooms and trouble shoot in real time (could be Zoom, Google Meet, etc..)
• Understand the basics of the office HVAC system serving the MDF

You will aspire to our four core values:

• Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful - you seek to be respectful, an active listener and to pay attention to detail.  
• Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. 
• High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards.  You reject manipulation, dishonesty and intolerance.

What you'll bring to Circle:

• Exceptional interpersonal and communication skills
• 3+ years experience with deployment, configuration projects working with macOS systems and related peripherals
• 2+ years experience in a customer service environment
• Experience monitoring and resolving issues in a ticketing system, e.g. FreshService or similar
• Understand management issues for MacOS systems, MDM 
• Strong understanding of physical networking concepts and wireless configurations
• Experience with high-end conference room systems and A/V installations 
• Experience with ITIL process frameworks (Incident, Change, Service, Problem)

Additional Information:

• This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $102,500 - $137,500

Annual Bonus Target: 12.5%

Also Included: Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.