Senior IT Systems Administrator

Who We Are

Click Therapeutics, Inc. develops and commercializes software as prescription medical treatments for people with unmet medical needs. Through cognitive and neurobehavioral mechanisms, Click’s Digital Therapeutics™ enable change within individuals, and are designed to be used independently or in conjunction with biomedical treatments. The Clickometrics® adaptive data science platform continuously personalizes user experience to optimize engagement and outcomes. Following a groundbreaking clinical trial, Click’s industry-leading smoking cessation program is available nationwide through a wide variety of payers, providers, and employers. Click’s lead prescription program is entering into a multi-center, randomized, controlled, parallel-group, phase III FDA registration trial for the treatment of Major Depressive Disorder in adults. Major pipeline expansion and progression is in process.

About the Role

We are currently seeking an IT Systems Administrator who is capable of providing excellent IT support for our colleagues as well as the technical environment. The eligible candidate must be resourceful, technical and driven to improve IT processes. A high sense of autonomy and job ownership is also desired.

We are looking for this candidate to sit at our headquarters in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. 

The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space.

Responsibilities

• White-glove concierge customer service for all staff; to include C Suite and VP’s
• Manage and deploy Macs and PCs with automation processes
• Off-boarding/on-boarding of all personnel 
• SaaS administration (Permissions/provisioning for OKTA, GSuite, etc.)
• Remote/on-site support for all personnel
• This role is on-site, Monday thru Friday, 9-6
• Educate users to efficiently use a cloud-forward environment
• Maintain and organize physical inventory
• Lead coworkers in best practices
• IT ticket management via ServiceNow
• Evaluate and recommend useful technologies and workflows
• Basic network management (firewalls, switches, wireless)
• Maintain all phones, printers, laptops, monitors and peripherals
• Clearly document and communicate all methodologies
• Ensure the security and inventory of our corporate SaaS and internal assets
• Maintain internal tools and integrations

Qualifications

• Minimum 5 years in an IT desktop, support, administrator or similar role
• Excellent verbal and interpersonal skills
• Deep Mac and Windows troubleshooting knowledge
• Scripting for both macOS/Windows necessary
• Excellent remote troubleshooting manner
• Ability to effectively balance user support with long-term projects
• Cognizant of IT security best practices
• Competent hardware diagnosis, upgrade, and repair abilities
• Microsoft/Apple certifications a plus
• Networking operational experience a must
• Ubiquiti administration a plus
• Windows & macOS MDM operational experience a must; Kandji/VMware WorkspaceONE administration a plus 
• ITSM ticketing system operational experience a must; ServiceNow administration a plus
• VPN client administration a must; CATO administration a plus
• Saas operational experience a must; OKTA, GSuite, O365 a plus

Benefits

Stock options | Competitive salary with annual review | 401(k) matching | Annual performance-based cash bonus | Comprehensive medical benefits through Aetna | Flexible Spending Accounts | Life insurance and disability benefits | Open vacation policy / unlimited PTO | Generous paid parental leave | Commuter subsidies | Monthly catered lunches | Choice of Mac, Windows, or Linux equipment | Sponsored company events | Free, unlimited office snacks and beverages | Much more…

Equal Employment Opportunity:

Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.