Senior IT Systems Administrator I

KEY RESPONSIBILITIES

• Automation Advocate: Lead the charge in automating IT/Business processes, promptly responding to automation requests, and optimizing operational efficiency.
• Security Sentinel: Uphold a vigilant security mindset, ensuring the utmost protection for access, data, and systems, all while adhering to stringent security protocols.
• Integration Guru: Harness the power of Workato, Zapier, and Okta Workflows to create seamless integrations that enhance productivity and improve the overall customer experience.
• Customer-Centric Approach: Prioritize the customer experience, both within the IT team and across the organization, by providing tier 2/3 escalation support, conducting training, and serving as a valuable resource to colleagues.
• Application Custodian: Take ownership of maintaining and supporting our core corporate applications, serving as the primary Subject Matter Expert (SME) for these vital systems.
• Proactive Troubleshooter: Actively monitor systems, promptly identify issues, and conduct thorough root cause analysis to prevent recurring problems.
• Knowledge Architect: Contribute to the creation of comprehensive documentation for policies, procedures, and knowledge base articles, facilitating efficient troubleshooting and knowledge sharing.
• Ownership Champion: Embrace a culture of ownership, taking charge of tasks and issues, and driving them relentlessly toward resolution.
• Innovation Catalyst: Actively participate in technical research and development, fostering a culture of innovation that continuously propels our company forward.

ABOUT YOU

•  Experience Maven: Bring a wealth of experience to the table, boasting a track record of supporting at least 500+ end users in a rapidly expanding environment.
• Application Aficionado: Demonstrate a minimum of 3+ years of experience administering a wide array of systems, including Google Workspace, BetterCloud, Okta, Atlassian, Slack, Jamf/Kandji, Intune, and others.
• Operating System Expert: Possess at least 3+ years of experience providing tier 3-level support for Mac OS, with Windows OS experience as an added advantage.
• Networking Navigator: Navigate networking systems with 3+ years of experience, complemented by a solid grasp of TCP/IP networking technology/hardware .
• Security Steward: Approach issues and solutions with a security-first mindset, safeguarding our digital assets.
• Identity Management Guru: Leverage your expertise in implementing and supporting SAML, SCIM authentication and provisioning, Okta lifecycle management, and workflows.
• Jamf/Kandji Virtuoso: Demonstrate proficiency in configuring Jamf/Kandji configuration profiles, policies, and patch management.
• Project Pioneer: Showcase your experience in IT projects, email migration initiatives, VOIP systems, and configuring email security policies.
• Troubleshooting Trailblazer: Possess exceptional troubleshooting skills and the ability to perform root cause analysis effectively.
• Security Framework Sage: Understand and apply security frameworks and the RBAC model in your daily activities.
• Communication Maestro: Excel in conveying technical and non-technical information clearly and concisely.
• Self-Motivated Maverick: Exhibit self-motivation, both as an independent worker and a collaborative team player, capable of managing multiple priorities and leading projects.
• Logical Luminary: Demonstrate strong problem-solving skills and a high aptitude for logical thinking.
• Scripting Savvy: Any scripting experience is a bonus, and additional kudos if you have DNS management experience.


If you are a seasoned Senior IT Systems Administrator with a passion for automation, security, enhancing customer experiences, and driving innovation in a global context, we invite you to join our IT Infrastructure team at Harness. Be a part of our mission to optimize, secure, and innovate for the future of our company.

WHAT YOU WILL HAVE AT HARNESS

• End-to-end ownership of your projects
• Competitive salary
• Comprehensive healthcare benefit
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team-building events
• TGIF-Off program
• Recharge & Reset Program
• Monthly internet reimbursement

HARNESS IN THE NEWS

• Harness Snags $230 Series D - $3.7B Evaluation
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List