Senior IT Systems Administrator I

Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

POSITION SUMMARY

Reporting to the Senior Manager of IT Infrastructure at Harness, the Senior IT Systems Administrator I will play a pivotal role in developing, implementing, and managing our corporate IT infrastructure. This role requires not only strong technical expertise but also a service-oriented approach, exceptional communication skills, problem-solving acumen, and a deep understanding of business needs. In addition, it necessitates flexibility and the ability to accommodate a global company's schedule, including participating in meetings during US hours.

KEY RESPONSIBILITIES

• Automation Advocate: Lead the charge in automating IT/Business processes, promptly responding to automation requests, and optimizing operational efficiency.
• Security Sentinel: Uphold a vigilant security mindset, ensuring the utmost protection for access, data, and systems, all while adhering to stringent security protocols.
• Integration Guru: Harness the power of Workato, Zapier, and Okta Workflows to create seamless integrations that enhance productivity and improve the overall customer experience.
• Customer-Centric Approach: Prioritize the customer experience, both within the IT team and across the organization, by providing tier 2/3 escalation support, conducting training, and serving as a valuable resource to colleagues.
• Application Custodian: Take ownership of maintaining and supporting our core corporate applications, serving as the primary Subject Matter Expert (SME) for these vital systems.
• Proactive Troubleshooter: Actively monitor systems, promptly identify issues, and conduct thorough root cause analysis to prevent recurring problems.
• Knowledge Architect: Contribute to the creation of comprehensive documentation for policies, procedures, and knowledge base articles, facilitating efficient troubleshooting and knowledge sharing.
• Ownership Champion: Embrace a culture of ownership, taking charge of tasks and issues, and driving them relentlessly toward resolution.
• Innovation Catalyst: Actively participate in technical research and development, fostering a culture of innovation that continuously propels our company forward.

ABOUT YOU

•  Experience Maven: Bring a wealth of experience to the table, boasting a track record of supporting at least 500+ end users in a rapidly expanding environment.
• Application Aficionado: Demonstrate a minimum of 3+ years of experience administering a wide array of systems, including Google Workspace, BetterCloud, Okta, Atlassian, Slack, Jamf/Kandji, Intune, and others.
• Operating System Expert: Possess at least 3+ years of experience providing tier 3-level support for Mac OS, with Windows OS experience as an added advantage.
• Networking Navigator: Navigate networking systems with 3+ years of experience, complemented by a solid grasp of TCP/IP networking technology/hardware .
• Security Steward: Approach issues and solutions with a security-first mindset, safeguarding our digital assets.
• Identity Management Guru: Leverage your expertise in implementing and supporting SAML, SCIM authentication and provisioning, Okta lifecycle management, and workflows.
• Jamf/Kandji Virtuoso: Demonstrate proficiency in configuring Jamf/Kandji configuration profiles, policies, and patch management.
• Project Pioneer: Showcase your experience in IT projects, email migration initiatives, VOIP systems, and configuring email security policies.
• Troubleshooting Trailblazer: Possess exceptional troubleshooting skills and the ability to perform root cause analysis effectively.
• Security Framework Sage: Understand and apply security frameworks and the RBAC model in your daily activities.
• Communication Maestro: Excel in conveying technical and non-technical information clearly and concisely.
• Self-Motivated Maverick: Exhibit self-motivation, both as an independent worker and a collaborative team player, capable of managing multiple priorities and leading projects.
• Logical Luminary: Demonstrate strong problem-solving skills and a high aptitude for logical thinking.
• Scripting Savvy: Any scripting experience is a bonus, and additional kudos if you have DNS management experience.




If you are a seasoned Senior IT Systems Administrator with a passion for automation, security, enhancing customer experiences, and driving innovation in a global context, we invite you to join our IT Infrastructure team at Harness. Be a part of our mission to optimize, secure, and innovate for the future of our company.

WHAT YOU WILL HAVE AT HARNESS

• End-to-end ownership of your projects
• Competitive salary
• Comprehensive healthcare benefit
• Paid Time Off and Parental Leave
• Monthly, quarterly, and annual social and team-building events
• TGIF-Off program
• Recharge & Reset Program
• Monthly internet reimbursement

HARNESS IN THE NEWS

• Harness Snags $230 Series D - $3.7B Evaluation
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List