Senior ITIL Service Management

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for developing, implementing and maintaining IT Services. The IT Service Management Team is responsible for all the ITIL IT Services within IT OneAmerica. Thereby ensuring that the IT Organization partner with the rest of the enterprise in a cohesive and business value driven manner.

Primary duties may include, but are not limited to:

• Researching industry standards and best practices
• Developing and implementing service improvement plans
• Developing and implementing continuous process improvement
• Identification and mitigation of process deficiencies
• Accountable for at least one IT Service from inception to delivery and continuous improvement, through its entire life cycle

Job Requirements

Required Education and/or Certifications

• Bachelor's Degree

Recommended Education and/or Certifications

• ITIL V3 Foundations
• ITIL V4 Foundations (Preferred)
• ServiceNow Experience

Required Work Experience

• 5+ Years experience
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 06C

This selected candidate will be expected to work Hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.