Senior ITSM Change Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

The Opportunity

The ITSM Change Manager is responsible for overseeing and managing the change management process within the IT Service Management (ITSM) framework. This role ensures that all changes to IT services are efficiently and effectively managed to minimize impact on business operations.

This position is located in Sun Prairie, WI Only

Primary Responsibilities

• Change Management Process: Develop, implement, and maintain change management processes and procedures.

• Risk Assessment: Evaluate the risk and impact of proposed changes, ensuring all changes are thoroughly assessed.

• Coordination: Coordinate with various IT teams and stakeholders to ensure smooth implementation of changes.

• Documentation: Maintain detailed records of all change requests, approvals, and implementations.

• Communication: Communicate change plans and schedules to relevant stakeholders.

• Compliance: Ensure all changes comply with organizational policies and regulatory requirements.

• Continuous Improvement: Identify opportunities for process improvements and implement best practices.

Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 6 years relevant experience
Required Licenses/Certifications
• ITIL V3 foundation certificate - Expert (or equivalent) or Practitioner within one or more processes
Preferred Competencies/Skills

• Experience: Proven experience in IT change management, preferably within an ITIL framework.

• Skills: Strong analytical, organizational, and communication skills. Proficiency in ITSM tools and software.

• Detail-oriented, proactive, and able to work under pressure.

• Excellent problem-solving abilities and a collaborative mindset.

Preferred Knowledge
• Good/excellent knowledge of key service management functions
•Excellent understanding and background of infrastructure and technology environment and management
•Experience, within financial services, preferably commercial insurance and/or reinsurance.
•Strong demonstrable previous experience within ITSM and related functions
•Demonstrable broad and deep experience of delivering service within a multi-team, complex business environment.
•Experience of supporting service improvement plans.
•Experienced delivering IT services within a multi-vendor environment and complex infrastructure.
•Experience of working with outsourced service partners
About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE — let’s make it happen!
https://www.linkedin.com/company/qbe-north-america/ 

US Only - Travel Frequency
• Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
• Individual Contributor

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $84,000 - $127,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
* * * * *

Annual Salary Range: $93,000 - $139,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
* * * * *

Annual Salary Range: $105,000 - $159,000

NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. 

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. 

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.