Senior Key Account Manager

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Team Overview

Role Overview and Core Responsibilities

• Lead day-to-day execution for assigned P&C insurance carrier accounts and serve as the primary operational point of contact
• Own onboarding implementation optimization and issue resolution
• Lead enterprise-scale direct marketing programs across channels such as direct mail and email
• Oversee audience strategy campaign execution and performance tracking
• Partner with analytics and operations teams to drive program optimization and actionable insights
• Collaborating with Account Executives to support account plans and growth objectives
• Identify expansion opportunities based on program performance and solution usage
• Support QBRs planning discussions and renewal readiness
• Coordinate across Product Analytics Operations Legal Compliance and Billing teams
• Ensure adherence to insurance-specific data governance and regulatory requirements
• Travel as needed for client meetings conferences and internal engagements (up to 20%)

Required Knowledge and Experiences

• 8+ years of experience in account management client delivery or customer success
• Experience supporting Property & Casualty insurance carriers
• Experience leading large-scale marketing programs across multiple channels
• Experience partnering with sales teams in a collaborative account model
• Experience working in partnership with sales teams where Account Executives own the client relationship

Required Technical Skills

• Lead enterprise‑scale direct marketing programs including direct mail and email
• Oversee audience strategy execution readiness campaign coordination and performance tracking
• Partner with analytics and operations teams to support optimization and actionable insights

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up we’re happy to support your career development and growth in:

• Experience supporting insurance acquisition or cross‑sell programs
• Familiarity with data‑driven marketing identity or analytics solutions
• Comfort working in a highly matrixed cross‑functional environment
• Experience supporting executive‑level client discussions

Benefits that support every part of your life:

At TransUnion we design benefits to help you feel well do well and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D optional voluntary life and AD&D for you and your family and short‑ and long‑term disability. You can also opt into a legal plan pet insurance and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match a complimentary Care@Work membership and up to 12 weeks of paid parental leave with eligibility for a thoughtful gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources career coaching and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement flexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employee discounts charitable gift matching and paid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy coaching and emotional well‑being programs alongside guided meditation and resources that support physical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Company’s reputation are also essential expectations of this position.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people pioneering products and cutting-edge technology.

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Company:

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link match and tap into the awesome combined power of that data; and our knowledgeable and passionate team who stewards the information with expertise and in accordance with local legislation around the world. Because of our work organizations can better understand consumers in order to make more informed decisions and earn their trust through great personalized experiences and the proactive extension of the right opportunities tools and offers. In turn consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose and what drives us every day.

Why Work With Us

Our culture is welcoming energetic and innovative. There’s an overall synergy that flows throughout TransUnion creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

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