Senior Knowledge Management Lead

About Us

InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led driven by AI and ML and places customer experience at the core.

We’re fully remote with a team of over 300 people living and working all around the world. Founded in Australia we’ve since expanded into the United States United Kingdom Canada and New Zealand. We’ve doubled our revenue year over year with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt better.

Responsibilities:

Strategy & Leadership:

• Develop and implement comprehensive knowledge management strategies aligned with organisational goals.

• Lead the creation maintenance and verification of processes and documentation to ensure compliance and organisational standards.

• Collaborate with stakeholders to ensure strategic alignment of processes and continuous improvement.

Auditing & Quality Assurance:

• Conduct and oversee audits to validate the accuracy and relevance of documentation and processes.

• Lead quality assurance activities ensuring adherence to the highest standards.

Knowledge Sharing & Continuous Learning:

• Facilitate and lead advanced knowledge-sharing sessions to promote continuous learning.

• Develop strategies to enhance process documentation and alignment across the organisation.

Subject Matter Expertise:

• Serve as the senior expert in knowledge management providing guidance on complex documentation and audit processes.

• Manage client audits ensuring all documentation is accurate and comprehensive.

Qualifications:

• 5+ years of experience in knowledge management or a related field with a proven track record in leadership and strategic thinking.

• Strong expertise in process alignment documentation management and compliance.

• Exceptional analytical problem-solving and communication skills.

Preferred Skills:

• Strong proficiency in knowledge management systems and tools.

• Certification in Process Improvement (e.g. Six Sigma Lean).

• Experience in leading and mentoring teams.

Our Benefits

Recognised by the AFR as Australia's Best Place to Work in 2022 the benefits of life at InDebted include:

Flexible working - We’re a global fully remote team passionate about making work work for you

Employee equity - Access to share options in something big

Flexible paid leave - Our trust-based leave model enables you to choose when you take leave how much you take and what you take it for

Uprise - Our EAP Provider supports your physical social & psychological wellbeing

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

At InDebted we respect and celebrate the unique attributes characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you