Senior Lead Client Response Technology

Sr Lead IT Project and Program Management

The Senior Lead Program Manager IT job supervises a team of experienced professional level employees to achieve technical project/program objectives within scope, time, quality, and budget constraints. This job utilizes advanced knowledge of the technical project/business requirements to manage large, moderately complex projects for the organization. This job sets policy and strategy for short-term goals, as well as goals and objectives for team members and provides coaching and feedback to help employees reach these goals.

Key Responsibilities and Duties

• Manages technical project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Estimates the costs, resources, and time required to complete each phase of a technical project and allocates resources and tasks to ensure these targets are met, typically delegating responsibility to experienced professionals who have shown independence in prior assignments.
• Implements an established project plan and supervises progress and performance against this plan.
• Monitors the status of complex technical projects including cost, timing, staffing, and dependencies across multiple inter-related projects, as needed.
• Identifies and resolves obstacles to completing technical project on time and to budget.
• Leads technical project meetings and approves regular reports that communicate the status of the project within and beyond the project team.
• Manages performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of Project/Program Management objectives and engagement, motivation and development of the team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Required Skills:

• Experience with Vendor & Partnership Negotiation
• Experience with Retirement Technology
• Experience with Outsourcing & Offshore Organization
• Experience with Global Business Services
• Experience in Leadership & Team Building
• Experience with Enterprise Release Management
• Experience with business & IT Alignment

Preferred Skills:

• Experience with Agile and SAFe Development
• Experience with IT Product & Portfolio Management
• Experience with Digital Transformation of Operations and Product
• Experience with IT Strategy & Application Delivery

Base Pay Range: $116,700/yr. - $194,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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